Vegas Hero Casino - general discussion (page 9)

None at all. Maybe it's a difference between the way it operates in Canada and Aus? Not sure

Did you get any updates with your withdrawals ?

Alright thanks for the info. I’ll try to stay positive that I’ll eventually get my money.

have you ever contacted support? Do you know what their average response time is?

Dude just spam the Support email. Also Vip@vegashero.com. I was sending 3-5 emails a day

Yea I’m doing that lol

Once you get one withdrawal done it should be smoother from there. Just be consistent in sending emails

I don't know anymore. There are endless complaints about this particular casino. Personally, I have no intention of putting money back into something so insolvent. There are so many and with immediate withdrawals without problems. If you win a large amount, they even block you from the chat and disappear.

How many withdrawns are you making? You made the one withdrawing and you are waiting for it to be completed? Or you make one per day and then you wait for all of them to be completed?

also how many business days to complete the withdrawal?

My first withdrawal was completed in exactly 3 business days . Now I am on the 7 business day and still nothing . I want to believe that there no pattern for withdrawals and patient is the key .

Hello, if I may join the conversation, we give casinos 14 days to pay out players, so if nothing happens, you can lodge a complaint with us. I will continue to monitor the situation and hope that everyone who is waiting for their money will receive it.

Okay thanks

Hey again. So my first withdrawal( was a single one 500€) was done in 3 exactly business days . Now I am on my 11 business day waiting . This time I I have done 3 withdrawals , each per day and nothing until now . They answered me in 2 emails that I have to be patient and they are sorry for the inconvenience. I want to make my self believe that the problem is the simultaneous withdrawals and not that the casino is scam .

let’s see

I don't think the casino is a scam. In any case, I would consider opening a complaint if I were you. There may be delays, but I don't think it should take longer than two weeks.

What do you think? 

I also believe that it’s not a scam , because if it was a scam they wouldn’t even give me the first withdrawal . I will wait 2-3 days and then I will open a complain. What is happening if I open a complain?

Our team will try to assist you. They will gather all the necessary information from you and, once they have it, will forward your complaint to the resolver, who will contact the casino. 🙂

I’m waiting over 2 months for my account to be verified. Definitely a scam or at least they don’t payout big winners

U think wrong. I turned 10k into 36k. Ever since I doubled to 23k. They are always asking for KYC and more and more documents. I am waiting since November 20th to get my money out.

I see that the casino replied to your complaint, but unfortunately we didn't learn anything useful yet.

Please try to stay patient, even though it must be really hard after so long. Hopefully soon we'll have more information about what exactly is going on.

Today I received my withdrawal and I am happy ! It seems that it need time and patient

Well, congratulations.

Often, it's just a matter of waiting. Please enjoy your money and have a nice day.😉