Vegas Hero Casino - general discussion (page 10)

It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals

Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣

The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.

Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.

Good afternoon, I'm in a similar situation. I'd like to explain that I'm trying to withdraw my money and they keep canceling it. When I try to access the help center, I can't. I only communicate with them by email and they don't respond regularly.

I would like to know if there are more users of this casino since they haven't asked me for documents to verify my account and they tell me it's not necessary.

Has anyone had similar experiences?

If anyone has experienced the same thing, I would be delighted to know how they solved it, thank you.

Hi Jaro, I'm having a similar problem. I tried to make a withdrawal and they've cancelled two of them already. I'm constantly trying to withdraw, and I'd like to know if you can help me by letting me talk to them or manage it directly through an email address.

They haven't asked me for anything during the KYC process, what can I do?

I'll be waiting, thank you.

Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?

In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?

Any useful hint is worth gold given the circumstances.

Hi all I’ve just made this account as I’m looking for some help and info regarding this casino, I’ve went on a good run and managed to accumulate a substantial amount of money around 88 thousand pounds, unfortunately i made a withdrawal 11 days ago and its still not been approved, i really am getting a bit worried now as i previously withdrew 200 a while back and it was in my bank within a couple days, I'm hoping im just being overly anxious but i feel with winning this substantial amount the casino is now reluctant to pay me out anything at all.

May I ask if your withdrawal was of a higher amount this time?

Have they asked you for any additional documents, perhaps?

Sometimes it may take a bit longer if the amount is higher, you know. You should always check what the max payout is, as well, so you don't go over it, actually.

Hi thanks for reply, the withdrawal is only 200 via my bank card I’ve also done an additional 50 pounds via crypto in the chance that would come through quicker, they have not asked for additional information and ensured my funds are safe and they are currently processing a high amount of transfers but I just feel it’s an unusually long amount of time to take fingers crossed that is the case and I can start withdrawing funds

Yeah, it seems long, especially if you have already verified your account before and were also able to withdraw money.

Unfortunately, our complaint team is only able to intervene after the 14-day time period, so if, in any case, the situation remains the same, please let us know.

Good evening, I have lost around €2,000 in deposits, maybe more. . After a while I got 30,000 but they told me to withdraw €800 every day. I spoke to vip manager, they keep telling me the same thing in chat. They never asked me for identification, however I have sent everything by email and to vip. However, I want you to help me get my money.

Hi, if they haven't asked for any verification, then everything is fine. 

As for withdrawals, have you received any money yet? I know the casino probably won't pay out such a large amount all at once, so you'll likely have to adjust to receiving smaller amounts over time. According to our review, the casino has a daily limit of 500, so 800 is still pretty okay; I guess it depends on your VIP level. Besides, I saw that they have 7k per month, so you should definitely get that within a month by withdrawing the money. If that doesn’t happen, then I’d appreciate it if you’d get in touch and let me know.

For now, though, I’d be patient and wait to see how it goes.

Do you think I'll get even 2/3 of the 34,000??

if you are patient enough 🙂

Look, I'm not playing this money I have in order to lose it.

I mean, I never did it in any company. If I didn't get them, I wouldn't play.

But now, I'm worried.

I would like at least 2/3 of the profits.

Have you received anything from the company?

I firmly believe you’ll get everything, not just a portion. But definitely don’t gamble with the money if it takes even longer, because casinos often rely on that. I also saw how the casino communicated with our team regarding some complaints from January, so I believe that you’ll eventually get everything you’re owed if you haven’t done anything wrong. 

Just hang in there. 🙂

The first 800 I got in..

Great, that’s a good start. You’ll just have to accept that you won’t get everything all at once, but as long as the casino keeps paying out, I don’t see a problem with that.

If anything changes, be sure to let me know. 🙂

I accept this.

So there won't be any problem getting my money?

no no, I haven't done anything wrong. I myself played from the same card, I have all the documents and more if needed!