Vegas Hero Casino - general discussion (page 10)

It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals

Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣

The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.

Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.

Good afternoon, I'm in a similar situation. I'd like to explain that I'm trying to withdraw my money and they keep canceling it. When I try to access the help center, I can't. I only communicate with them by email and they don't respond regularly.

I would like to know if there are more users of this casino since they haven't asked me for documents to verify my account and they tell me it's not necessary.

Has anyone had similar experiences?

If anyone has experienced the same thing, I would be delighted to know how they solved it, thank you.

Hi Jaro, I'm having a similar problem. I tried to make a withdrawal and they've cancelled two of them already. I'm constantly trying to withdraw, and I'd like to know if you can help me by letting me talk to them or manage it directly through an email address.

They haven't asked me for anything during the KYC process, what can I do?

I'll be waiting, thank you.

Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?

In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?

Any useful hint is worth gold given the circumstances.