Vegas Hero Casino - general discussion

If you want to discuss anything related to Vegas Hero Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good afternoon, I wanted to know if Vegas Hero Casino is safe. Because I have a pending withdrawal and money in it that due to the limit I cannot request a withdrawal yet.

Hi, you can check out the review here. It doesn't have a dazzling safety index, but it's not the lowest either. 

It has some resolved complaints and some that it hasn't resolved. 

Players have described this in user reviews, but that was a few years ago, so it may not be the best indicator.

However, I wouldn't be skeptical right away, so how long are you waiting for your money? Did you have to verify yourself? What is the casino's limit and how much could you withdraw?🙂

I have already made a successful withdrawal of 500 euros within 2 days. Their limit is 500 per day. I have another pending withdrawal of 500 euros from the day before yesterday and 2000 euros in my account. In the morning I spoke to a girl in the chat and she told me that my withdrawal was unsuccessful due to a technical problem with them, something that is not visible inside. When I asked for the reason, she threw me out and closed the conversation in my face and since then, they have blocked my chat and have not responded to any emails, while I was polite without anger in messages and without insulting.

Okay, when did you request the withdrawal? 

I understand that it's not pleasant that they blocked you from the chat to resolve the issue. Let me know how long you've been waiting. 

We give casinos 14 days to resolve withdrawals, so if nothing happens, we'll try to help.

If they have a technical problem, I would probably wait a little longer. Could you request the withdrawal again, or is that not possible?

Thank you very much! The upload has been completed.

Do you mean that you got the money?

Yes, yes, they gave it to me...and now I'm waiting for another withdrawal.

Then that's a positive update.

Are you waiting for just one withdrawal or do you have more than one?

How long did it take exactly for you to receive the money?

I believe the next one will also be successful, and feel free to let me know when that happens.🙂

No, I have one pending. Unfortunately, I gambled on the 2000 euros and, of course, I lost them. Now I'm waiting for one of the 500, the bad thing is that they have a limit of 500 euros. Only when it's completed can you make the next one. Within 2 business days, both my 1st and 2nd withdrawals will be made. The one I'm waiting for, the 2nd business day, will be tomorrow. I hope to see them.

Oh, that's a shame, I wouldn't say you're about to lose. In my opinion, a few days isn't that long to wait, and if there's a temptation to gamble with the money, then it's a pity.

In any case, the casino could have higher withdrawal limits, that's true, but unfortunately that's the way it is.

I hope you get more money and it doesn't end the same way like with the 2000 euros.

Thank you very much! In exactly 2 working days the 3rd withdrawal was made!!! All good! Yes, unfortunately they have a very small withdrawal limit, one of their very bad things, as well as the withdrawal times, which are very long, compared to Greece, which are within a few minutes. At least one of the two should change.

I'm glad you got at least some money. I wanted to ask if this limit can be increased if you are a VIP member, but that probably wouldn't be the best idea if you are tempted to gamble with the money if you wait longer than a few days. 

Be sure to keep an eye on this, because there are many casinos where you would have to wait longer than just a few days. 

If you have experience elsewhere, feel free to let me know. 

In the meantime, I wish you the best of luck.☘️

Yes, you are supposed to become a VIP member, but unfortunately with my withdrawals they reset the percentages. I was at 66% and suddenly it dropped me to 0%...so I think this doesn't work and is a scam. I will also tell you about Magius Casino which I really think is a scam. 0 playability especially on bets of 2 euros and above, it doesn't even play you. I have played over 1500 euros with zero withdrawals and playability has taken me up to 150 euros.

Hello everyone,

I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.

I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.

I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.

I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.

To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.

At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.

Has anyone had the same experience with Vegas Hero or knows what I could do next?

Thanks in advance.

Good morning! They didn't even ask me for verification. I haven't sent any documents. I made 3 withdrawals of €500 within 2 business days each. Indeed, when I got to have an amount of €2000, they kept telling me different things and closed the conversation and disappeared. I never got them because I played them again. And since then it hasn't been playable.

Good Morning and Thank you for your answer at First.

Honestly, I feel like this site is completely scamming me. First they said I don’t need to verify my account. Then I went through the verification anyway and even sent my documents by email three times already.

Now they tell me I should upload my documents on the site – but in the verification tab there’s no option to upload anything, it literally says I don’t need to be verified anymore. And in the same message they also say if I can’t upload, I should send the documents by email. Well, I did send them by email, multiple times, but they either never arrive or they just don’t accept them. I don’t even get any confirmation that my documents were received, nothing at all.

Meanwhile, their T&Cs state that if I don’t provide my documents within 30 days, they can close my account and keep my money. So I’m stuck in a loop where they demand documents, don’t provide a way to upload them, ignore my emails, and at the end can just keep my balance.

This really looks like a deliberate tactic to block withdrawals and confiscate funds.

Honestly, I feel like the site is completely trying to rip me off. At first, they said I didn't need to verify my account. Then I did it anyway and have already emailed my documents three times.

Now they're writing to me, telling me to upload the documents to the website – but in the verification section, there's no way to do that at all. It just says that I no longer need to be verified. At the same time, they tell me that if I can't upload anything, I should send the documents by email. I've done exactly that, several times, but either the emails apparently never arrive or they simply don't accept them. I've never received confirmation that my documents have been received.

And the terms and conditions state that if I don't submit the documents within 30 days, they can close my account and keep my money. So I'm stuck here in an endless loop: they request documents but don't offer any way to upload them, they ignore my emails—and in the end, they simply keep my balance.

To me, this looks like a deliberate scam to block payouts and collect customers' funds.

It's good that you submitted your complaint here so our team can look into all this.

Hopefully soon we will learn more about your withdrawal.

How long have you been playing at this casino?

I haven't been playing at this casino for very long—a maximum of one month. However, I won't be depositing at this casino again in the future.