Vegas Hero Casino - general discussion (page 2)

Forgive me for the indiscreet question, but is the amount you are trying to withdraw large? Because when I had 2000€ in my account, they even blocked my live chat so I couldn't get in. Now I have completely closed my account with them and I am calm. Despite all this, my 3 withdrawals of 500€ were made without identification and without delays.

Yes, I also won €2,500 and had exactly the same problem as you. I was only able to access the live chat 2-3 times for two whole weeks, and when I did get in, I was kicked out once. I think this site intentionally acts like this with larger winnings/withdrawal requests so that you lose your standing money and/or cancel your payments. I will never deposit there again after the withdrawal.

Exactly as you wrote. Tragic scammers. They didn't even answer my emails. As soon as I lost them, the live chat was opened and they answered emails and since then they haven't given anything back. Complaints are needed.

Yes, it was exactly the same for me. I also had €1,000 in my account that I lost, and this afternoon I was finally able to upload my documents to the site using the verification option. It's simply a disgusting scam to rip people off for their winnings. I hope, since I uploaded my documents today, that something will happen this week. It's already the third week. I submitted my first withdrawal request on August 14th. It's really just very dubious and unprofessional for a gambling site.

Of course, since you lost so much money, they allowed you to withdraw it. I hope you manage to withdraw it immediately. They probably didn't expect you to be so patient.

Yeah, I believe that your decision is completely understandable.

Please keep us informed about any updates regarding all this. Now they should be moving forward, hopefully.

What I would recommend to everyone is corsaza casino, verification in 10 minutes and withdrawals up to 500 euros in 1 minute. Good luck to everyone.

Yes, I really hope that something will happen with the payout this week.

There's a red dot in my verification menu, as if I still have to upload something, but I already uploaded everything yesterday. I hope support isn't lying to me this time and that they've received all my documents and are now reviewing them. They said this process could take up to 3 days.

I hope it gets better soon. They shouldn't continue to make fun of me.

Couldn't the red dot mean that the verification is still pending, or something like that, though? 🤔

Possibly. Today would be the third business day, so my documents should be finished being reviewed today, and then I should receive an email letting me know whether my documents have been verified or if they still need something. I'm just getting fed up and have to check my emails and my payment status a thousand times every day. If it doesn't arrive this week, I don't know what to do.

Perhaps you should try to relax and distract yourself by doing something you like. Any hobby?

Try it; it will surely help you feel better.

Yes, I'll try. Thank you very much.

But it is understandable that if someone has to wait 3 weeks for their money with different excuses from the casino every day, they will eventually reach their limit.

I'm going to go to work now and see what progress the day brings.

I surely get your point, but it would be the best to get distracted from it, for sure.

Take care, please.

Now that's really enough. They've blocked my account and withheld my withdrawals. I can no longer log into my account. How is that possible? I uploaded all my data, and now they're keeping my own money.

I have not transferred any money to anyone or sent it to other players, how can that be?

All Withdrawels and moneytransfers were going from my n26 Account. I really dont know what to do. I have Proof of everything. How they can hold my Money. In the Email it Says my Account has now been closed with no possibilty to reopen so I will Never get my Money.

Make a formal complaint to your bank to get your money back from them. They really need evidence and time from you. They are big scammers, fortunately I closed my account before I lost more money. Is there no one responsible here who can deal with this issue and resolve it?

This really can't be true. My account has been blocked because I allegedly transferred money to other players. All deposits and withdrawals were made through my N26 account. I would be foolish if I paid out my own winnings to someone else's account, even though I'm familiar with the terms.

I legally won €2,500 and they're withholding it from me. I've never experienced anything like this before.