Vegas Hero Casino - general discussion (page 3)

The casinos are very dishonest. I won 1,500 BRL on the EXCITEWIN site and not only did they disappear my balance, they said the withdrawal had been reversed and played, I made a public complaint and asked for the game history.

Do you have any idea why they would say so, though?

I hope that we will be able to find that out, and if you haven't done anything like that, that they fix it.

Our complaint team will look into all this; do not worry. I just hope that they will communicate with us regarding this issue.

The only thing I'm thinking about is that they have a problem with me not providing my second name, because they now write Maurice Phil in every email instead of just my first and last name. That's the only thing I can think of, but that can't be true. Payouts were accepted on every other site, too. And just because I didn't provide my second name doesn't make me a different person.

I'm not quite sure why they would have a problem with that, to tell you the truth, though. 🤷‍♀️

We need to wait and see what our complaint team will find out whenever they contact the casino.

I hope the complaints team finds out something or can achieve something. Because they're not responding to my emails anymore and I'm being ignored as if I never existed. I just want the money that's rightfully mine.

I hope so too.

It is understandable that you feel this way; I believe that everyone would.

Small addendum:

I don't think anything will happen if I get a reply to an email saying that after a thorough review of my documents there has been a violation of 9.1 of their terms. After asking 10 times which term I exactly violated, I still didn't get a reply. I've read through all the terms under 9.1 and I'm 100% sure I haven't broken a single term there. Since no one talks to me, I'm certain I've been cheated and robbed without mercy and without shame. I've also tried to get in touch with DoItPartners to get something sorted out, but I haven't received a reply from anyone. DoItPartners specifically promote VegasHero and MagiusCasino, but that's no luck either. I've also filed a complaint with the Curaçao Gaming Authority, but I'm pretty hopeless that anything will come of it.

We have to wait until our complaint team reaches out to the casino. Hopefully they will respond to your complaint.

Hopefully 🙏 I wish for nothing more than that

I can imagine.

I was playing in that casino but I'm glad I saw your post.

Casino wont let me withdraw, i keep trying but it says "I’ve exceeded my limit" not sure how as they said you can withdraw £500 every 24 hours.

Good evening, that's how they do it. Every 24 hours you make a withdrawal of 500. And if they do that, too.

The thing is, its been longer the 24 hours

They usually complete deposits in 48 hours. Then you can make a withdrawal again. What they write to you in the chat has nothing to do with what they actually do. And if you bother them too much, they lock your chat and you can't communicate with them in any way.

Ill try and with draw again later today but i dont know what to do if it wont let me. What type of casino is this just seems like a massive scam

I would suggest you try again when your 1st withdrawal is complete. And for God's sake, don't make the mistake of playing them. That's what they're trying to do. I had 2000 euros in it and they had locked my chat, they weren't answering my emails, and generally a ghost page. When I played them, everything was normal and then they didn't return even 1 euro. And I asked them to close my account and they didn't do it for nothing.

my first withdrawal was completed 2 days ago but now they wont let me withdraw again. I wont be spending any of the money on there.

May I ask if you have contacted the support regarding this? Is there some technical issue, perhaps? 🤔