Vegas Hero Casino - general discussion (page 12)

You’ll still have to go through this process. If they’ve asked you to upload some documents and told you to send them to support, then do so.

If nothing happens, Petra will try to be there for you and assist you. 

Good morning.

I have sent everything, I followed everything step by step as a rule. However, there is nothing else on the website that I can upload, and then I sent everything as requested in the emails they gave me.

I have all the documents!

13 days have passed and I still haven't seen any progress..

That's why I said that if you've already told them everything and don't have any further updates, I'd take a break. Wait for our team. I understand it's frustrating, but going over the same thing again won't help us. It has to progress.