Vegas Hero Casino - general discussion (page 12)

You’ll still have to go through this process. If they’ve asked you to upload some documents and told you to send them to support, then do so.

If nothing happens, Petra will try to be there for you and assist you. 

Good morning.

I have sent everything, I followed everything step by step as a rule. However, there is nothing else on the website that I can upload, and then I sent everything as requested in the emails they gave me.

I have all the documents!

13 days have passed and I still haven't seen any progress..

That's why I said that if you've already told them everything and don't have any further updates, I'd take a break. Wait for our team. I understand it's frustrating, but going over the same thing again won't help us. It has to progress.

I wait for 7 days now , whole time they promise my money gets on my bank en whole time excuses, how long did you get ure other money?

Also by Vegas Hero?

How long did you Wait ?

Did you get paid ?

How long was it take ? I wait for 7 days now

You will not get your money .. they are liars .. they have no turnover they have no money . They are waiting for others to make deposits to pay your own profits . You will not get the money unfortunately ... for an amount of 30,000 € you will wait around 20 months ..

except they will change 10 pages by then..

Hi guru,

have been waiting for my winnings for seven days now. My account details are up to date (I have screenshots to prove this), so—contrary to what they’ve claimed multiple times in the chat—there is nothing standing in the way. Every day they cite a delay; yesterday they claimed the payment had already been made but was being held up by my bank (which is nonsense), yet when I called my bank, they knew nothing about it. In short, none of my winnings have been paid out. I hope you can help me ensure they pay out properly. I have taken screen recordings as evidence and saved a record of all their promises.

I can understand why you're getting worried at this point, especially when the casino says the payment has been sent but your bank still can't see anything incoming.

Seven days is still within the timeframe we normally allow for a withdrawal, so I wouldn't assume the worst yet. But I also think it's completely reasonable to expect something more concrete than repeated general explanations.

If Vegas Hero says the payment has already been sent, I would ask them for a payment confirmation or transaction reference. That would at least give your bank something specific to trace.

It's also good that you've kept the screenshots, recordings and chat history. Keep all of that together in case you need it later.

For now, I wouldn't cancel the withdrawal or touch the funds if they happen to return to your balance. If 14 days pass and the money is still missing without a clear explanation or proof of payment, then a complaint with us would be the next sensible step.

Wish you luck with your case. 🍀

They finaly cashout 5 minutes ago so now I know Vegas Hero is honnest ✅ takes only 5 days longer so people gotta be patiënt I guess

Yeah, a lot of times it's only patience. 🙂

I'm glad you got your money.

Do you think you will play here again?