Vegas Hero Casino - general discussion (page 7)

Exactly, don't do it for any reason. Keep pushing until they are credited. I had used a Visa bank card for withdrawals and they credited them in 3 business days.

Hello.

So they rejected your withdrawal because there was some issue on the site, right?

I would suggest you file a complaint here, and our team will try to find out more.

I'm trying to describe the problem in the report form, and when I go to write it won't let me. I write the first letter and it automatically deletes it.... What can I do? Thanks

I'm sorry for this inconvenience.

Please try to clear the cache and the cookies on your computer, log out and in again, and even use an incognito window to file a complaint.

Let us know if all this will help, and if not, we'll find the way for you to file a complaint.

Hi, you finally managed to get all your money back. I've been waiting two days for a withdrawal of $500 from Vegas Hero. I have two more to make. Thanks.

Good morning, I have a pending withdrawal on vegashero01 that I have been waiting for two days. Will I be able to get my money back?

Do you have any information about your withdrawal, please? In what state is it now?

You should check it in your account and also see if the verification is needed.

Good morning, thanks for your reply. No verification required. My withdrawal requested on 10/12 is still being processed.

In that case, please let us know on Monday if there has been any information provided by the casino.

Hey

i got a question about withdrawing a rather large amount from vegahero1.

i ran an account up from 400 aus to it sitting at around 80000 aus.

tried to withdraw 800 aus last week, with no luck, after waiting 4-5 days.

after reading reviews online, I said fuck it and cancelled the withdraw.

went rather agressiv and won even bigger, and bigger.

now the account is at such a large amount, I really hope I can get some of this money out.

I got a pending withdrawal already.

what would be the best way to go about withdrawing this money?

best regards Thomas

Hi, if you played at this casino, I would wait to see how the withdrawal turns out. My advice is to stop playing with money so you don't lose it. 

When you request a withdrawal, don't cancel it, just leave it as it is. I assume that if you won such a large amount and have not yet been verified, this process may occur. The holidays are approaching, so it is possible that it will take longer than normal. 

Will you try to request a withdrawal and wait? If the casino fails to pay within 14 days, you can get back to us and we will try to help. 

Yeah I put in a few withdrawels, waiting on them now.

hard to stay away, and ended up winning even bigger.

got a call from a vip manager from vegashero, who called to congratulate me on my win. And said he would fast track my withdrawels.

so lets see if something happens

Withdrawal issues

I want to withdraw all 10k of the money I have in my VegasHero account. On January 7th I put through the first withdrawal and it still has not been processed. How long is it going to take me to get all of this money out? Will I even be allowed to take it out ever? I lost a lot of money on other sites and really really need to take this money out to pay my bills. Please help.

I understand the need for money, but here comes the tricky part. Not every casino has quick withdrawals, and not every casino is even willing to pay.

This casino is somewhere in the middle, so it is risky to depend on that money. Its score is less than 6 points out of 10; user feedback: mixed—the site appears to be unlicensed.

A few important questions, if you don't mind:

Are you in touch with the support, please? Is your account fully verified, please?

What was the last information you got from the casino?

I wish you the best of luck with the KYC. I still haven't received any of my €3500 winnings from November 1st. The KYC process has been delayed by every means possible for over two and a half months.

What the fuck do you mean they might not pay out at all? That's not how this works.

I don't yet know if I'll receive my winnings. Last Friday, after 2.5 months, I was suddenly asked to verify my crypto wallet, which I had used to make a deposit six months ago.

It's a self-custody wallet, which is anonymous. The casino is demanding a screenshot showing my name. This is impossible to provide in this case. After explaining that it's an anonymous wallet, they pointed out that without this proof, KYC verification wouldn't be possible.

Hello,

Well, in the end it is up to the casino whether it pays or not. This casino has ignored complaints before, which you can verify, too.

Of course we all hope that this is just a temporary problem, but that remains to be seen.

But this particular casino is a big scam. If you win up to 500 euros, they usually put them in. If you have a large amount in there like 1000 or 2000, they disappear. They become a ghost casino until you play them. As soon as your account is zeroed, you find them again and then they don't give you even 1 euro back no matter how much money you deposit. Be careful. The casino guru's responsibility is also great because let's say in Greece, their site doesn't let us see reviews of this particular casino. Like many other foreign countries.

Often only negative experiences are shared, so in my case a short update: The verification is now complete and I was able to reapply for the payout.