Vegas Hero Casino - general discussion (page 6)

Hi, is that the only thing the casino told you, that the problem is on the bank's side? Have you tried contacting the bank to see what they say? Or maybe ask the casino if changing the payment method would help, if possible? 

For now , I changed the withdraw method and I remain to see .

Okay, let's wait and see what the casino says.

Be sure to let me know if you find anything new.

Hi, did you have to verify your identity to receive the payout?

I have a similar problem...

Good afternoon, no one asked me to verify any documents.

Would you like to tell us what is going on there, please?

I still have not get my money after 6 business days , and they say that the delay is caused from the plenty of withdraws that are requested from the users

So, I actually just received part of the money.

The total payout was €450.

And 300 euros of that just arrived, but it took 12 working days.

I've now received part of the money, without verification or anything like that... I now have €300 out of €450...

In that case I hope that they proceed with it as soon as possible.

Please stay patient and inform us about any updates.

Oh my. I'm really glad you did.

Now wait for the rest, right?

Keeping my fingers crossed for the fastest delivery. 🤞

GOOD EVENING I HAVE A PROBLEM WITH THE SPECIFIC SITE. WHILE I HAVE MADE SEVERAL DEPOSITS FROM MY CARD, AND THEY RECEIVED THEM IMMEDIATELY... I HAVE MADE A WITHDRAWAL A WEEK AGO AND I HAVE NOT RECEIVED ANYTHING YET. I AM TALKING TO THEM ON CHAT AND THEY KEEP TELLING ME TO BE PATIENT, THE PAYMENT DEPARTMENT HAS MANY PAYMENTS AND THEY WILL BE DELAYED. I HAVE ALSO SENT AN EMAIL. AND THE ANSWER WAS THE SAME.... CAN SOMEONE HELP ME? I BELIEVE THAT THEY ARE SCAMMERS AND THEY WILL NEVER GIVE ME THE 500 EUROS THAT I HAVE REQUESTED TO WITHDRAW. HAS ANYONE HAD THE SAME EXPERIENCE? OR CAN YOU HELP ME? THANK YOU!

Good afternoon, many people, including myself, had problems with this particular site. They actually gave me up to 500 euros in 3 working days without any identification. When I won an amount of around 2500 euros, they disappeared, blocked my chat and didn't answer my emails. In the end, I lost it and blocked them. Never again. They are thieves and fraudsters.

FIRST OF ALL THANKS FOR THE ANSWER, THIS IS THE FIRST WITHDRAWAL I'VE ASKED FOR, IF I MANAGE TO GET THEM, I'LL DELETE THEM DIRECTLY. I HOPE I CAN GET THEM, FROM WHAT I UNDERSTOOD THERE IS NO WAY TO CHASE THEM... THANKS VERY MUCH FOR THE ANSWER. BUT THEY'RE TRYING TO GET THEM, I'M WRONG!

GOOD EVENING I HAVE THE SAME PROBLEM... WHAT HAPPENED TO YOU? DID YOU TAKE OFF THE EDGE?

Good morning, be well! They deposited my 500 in 3 days. Only the large amounts disappear. Is their chat open? If so, contact them. Are you from Greece? If so, they don't ask for identification.

I'm back with my issue... After ten days they canceled my withdrawal on the grounds that their system has a problem!! I asked for a withdrawal again, let's see... I believe they will never deposit the money....

Good morning... They canceled my withdrawal, telling me there was a problem with their system... I made a withdrawal again, that's what they told me... They didn't ask for identification... and on my site it says that my account doesn't need identification... What's wrong with us... In the chat, I think I'm talking to a bot, right? Thank you for answering me!!

Good morning, Do you have any active bonuses? Check this, because when there are active bonuses they do not process withdrawals. If not, then contact the complaints department here, maybe they can communicate with them. Because in general I read unbelievable things and it's a shame they haven't closed this particular casino.

Good morning! I don't have an active bonus. Yesterday they told me not to ask for withdrawals to be credited to my card... But to ask for a bank transfer because it's safer....generally they do everything they can to get me to cancel and play them... Thanks for the answer... However, I won't be returning it.... Because it's a scam!!