Vegas Hero Casino - general discussion (page 5)

I will repeat myself now, but there is no user review submitted by you for this casino in our system. 🤷‍♀️

And also, please know that we always stick to our guidelines whenever approving or rejecting a user review. Everything is well explained, and if you have any questions, you are always welcome to ask. It is surely better than just accusing us, right?

Is there any explanation from the casino regarding your withdrawal, though?

Is your account already verified there?

Please provide more details, and hopefully we will be able to help somehow.

ps: today I received the amount after 8 working days.

Well, not the fastest one, right? But I'm glad you got your winnings.

Do you think about continuing to play at this casino after your experience?

Bad experience with this casino, for now I won't continue

Hi, did the casino tell you why you've been waiting almost two weeks for your money, or just some general stuff?

Did you need to go through verification or not? Did you play with a bonus? 

Then I would say that's not entirely normal. I saw that you have already filed a complaint, so we will try to contact the casino as soon as possible.

Attila has already written to you that we give casinos 14 days, but that period will end soon, so I am curious to see how it will proceed and whether they will respond to us.

I hope they will and that you will see your money soon.

I'll keep my fingers crossed and wait for your next update.🤞

I don't know why they do that but what we can do is wait.

Patience will be needed in this situation although I know it is not easy and you waited 2 weeks already.

But we need more time to investigate.

Hello. Jaro already told you to be patient. I understand you are in need of assistance, but I'd like to remind you that complaints work a specific way. Hence, such a post won't help you very much.

Kindly get yourself familiar with the timer, which shows how much time each party has to respond.

on the 14th of October you wrote, "Been waiting for 8 working days". As stated in the complaint: "If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

And a few hours ago, my colleague contacted you. Therefore, it requires patience. 🙏

I've been waiting for over a week for a €377 withdrawal. I think this Vegas Hero casino is a total scam. They don't ask you to verify your documents and they accept deposits quickly, but when it comes to winning and withdrawing, it just stays on hold for a week. I've emailed them and they just say they're having technical problems, and they block you on the online chat. I don't know what else to do.

I had a €1500 payout, three installments of €500 each. I waited over a week and couldn't upload my documents. After a week and a half, I was finally able to upload them, and on the same day, my account was blocked and my €1500 was confiscated. They claimed I had transferred money to other players. This would have been completely pointless, as this is my only account and I haven't substantiated any of these accusations. This happened two months ago, and I'll never see my money again. My emails are no longer being answered, and I can't access my player account. VegasHero is a huge scam; beware of this site. I've been playing online for a long time, but I've never experienced anything like this, and I've deposited funds on countless other sites.

Is there any information regarding the verification, though? Or just assume that is not needed because until now they haven't asked for any documents?

I believe that you can submit your complaint here, and even though we are unable to intervene before the 14-day time frame from the date of your withdrawal request passes, you will be assured that our complaint team will look into this.

Let us know if you'll go for it, please.

That is really unfortunate indeed. And more so because the casino was not willing to communicate with our team regarding all this.

I just hope that you won't find yourself in such a position again. 🍀

Hello I’m waiting a withdrawal of 440€ since one week when I write them they tell always the same sorry for the delay but is under review is not Normal

Have they requested any documents from you for the verification, or have they explained what exactly they need to verify?

Sometimes also the game provider is involved, and that is why it can take longer. But, of course, it is always good if the casino explains clearly to the player everything that is going on, right?

Good evening, I'm having a problem with my withdrawal and I don't know what to do as they keep canceling them, saying there's an issue with the bank.