Vbet Casino - general discussion

If you want to discuss anything related to Vbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

VBET LATAM (BETCONSTRUCT): Dishonest, amateur, mediocre website, the worst support in the world!

Support attendants know nothing! They are unaware of the basic and minimal functioning of the website where they work

They don't have access to anything. They don't check anything. They do not forward the customer's order to the correct sector. Ignore the user. They just answer the same things, like robots, answers that have nothing to do with what the customer says

My account is clearly under some sort of cap on earnings. In some markets and games, I can only bet 0.30 0.20 0.15, and in others, depending on the odd, I can bet close to 1.00

Absurd! Other customers can usually bet several thousand, even 10,000

I contact support about this, to ask them to remove this restriction on my winnings, so that I can bet equally high stakes on all customers, and the incompetent, irresponsible, dishonest supporters respond that there is no problem on my account, that everything is normal, to try other games, at other times, and obviously I've already done that, I've tried that, I've been trying to play on the site for months and there's no game, no market, no betting option, where you can play more than 1.00

Of course, it's clear that it's a limit on my account. The incompetent support attendants do not have the least amount of intelligence possible to send the case to the technical area that actually has access to modify it and resolve the issue. They from the chat simply do not have access to anything, they do not observe anything wrong with the account (with the limited and small access they have, added to the lack of intelligence) and they answer that there is no problem with the account, to look for other markets to play

If there was no problem as they say, I would be able to play normally like all customers. If I am in contact with support informing that I am not able to play more than 1.00, it is obvious that this is happening

I offer my own password for them to access my account and see with their own eyes what I'm talking about, in practice. I offer the same to the Casino Guru admin here so they also see what I'm talking about

VBet support is the worst in the world! Chat support and email support people, named ISABELA, MILA, ELLA, RONALDO, WELLINGTON, MIRANDA AND RICHARD, are mediocre, do not have the minimum and basic intelligence, dishonest, irresponsible, incompetent. They are the true concept of useless people and without capacity to work in a customer support service. They are wrong and believe they are right in what they answer. You can prove what you say they're wrong, and they still insist they're right

It's like you're trying to explain something to a 5 year old. Something obvious. For example: you try to explain that "1 + 1 is not 3", and they repeatedly answer like robots that "whale is not a fish". Simply this. You say one thing and they answer something else that has nothing to do with what you said. And the worst: they repeat this, as if it were related to what you said. You insist you're not talking about a whale, beg a thousand times for them to pass you on to a supervisor, someone with extensive access to the system, someone who would actually understand what you're saying, and they just keep getting the same answers as everyone else. it's normal

Hello there,

this is another "amazing" issue and to me, it seems that rather than proposing the casino your password, you should record a video instead.

Record how you play several games, and that the bets are limited, that should help the support understand better. Or at least I hope so.

What do you think about that?

According to our infrmation, this casino is not available for players from Brazil, may I know which country of residence you used for registration, please?

I can’t draw a conclusion for the second day, I provided all the extracts. It’s just a mockery!!!!

Tell me where to complain

Hey, I see you're having problems at the casino. Is it verification or something else ? You say you didn't get a reply the other day, please tell me more about what's going on so I know how to help you. In some cases we give casinos 14 days to resolve the process and this is related to withdrawals and account verification, so that's why I'm asking. 

I will wait for the answer.