At first they responded every day, they told me to send various documents and photos, when I sent them all possible ones, they ordered a payment that did not reach my account, now they do not respond at all and I write to them every day
It was the worst casino I've ever been to, the only one that blocked me, out of the 100 casinos I'm registered with.
At first they responded every day, they told me to send various documents and photos, when I sent them all possible ones, they ordered a payment that did not reach my account, now they do not respond at all and I write to them every day
Understood.
Do you still have the money in your account, though? Or not anymore? 🤔
The main thing now is for them to communicate with our team, though, which didn't happen last time, so I hope we'll see some movement with your complaint soon.🤞
I can't check it anymore because the casino website is not active,
Until now, when the site was active, there were no funds in the player's casino account, I'm talking about the amount of 60 euros
What else can I do if the casino does not respond at all?
Can I ask you to write a message on my behalf to this address? When I write messages, they do not arrive, below is a screenshot 
Hey, I just noticed that your complaint was rejected because it was actually regarding the exact same issue as in the previous one. So, I am really sorry that our complaint team couldn't move forward with it.🤷♀️
I can see that the casino is not willing to communicate at all, so unfortunately we can't move forward at all.
I will inform our data team about the casino not being available anymore, and we'll need to change the information in our review if it is really closed now.
It is usually pretty sad if we are not able to help because of the casino not communicating with us, but our hands are really tied whenever this happens, so I just hope that you can understand that.
Please do not hesitate to contact us whenever you need.
I understand, but the casino verified my account for 2 months and the funds still have not been transferred to my account, can I ask for some contact with the casino since they do not respond to my messages at all, can I ask you to contact the casino?
Hi there,
We all understand your situation, but it is not within our power to push the casino forward. As you know, the contacts we had available did not work. We have contacted the responsible person but were left ignored too.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
