Thunderpick Casino - general discussion

If you want to discuss anything related to Thunderpick Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Anyone played there? I want to try one of their games but always interesting to hear what others think before making a deposit

Hello, actually the last experience we have from players is from last year. Apparently the players haven't played here for a long time. The casino has a low safety index and of the few complaints they have had with us, they have resolved almost none. So I'd definitely be careful before depositing and I'd also probably want to know how things work here first. 

I hope someone will get to you, or if you want to try it by chance, certainly not with an amount that would be uncomfortable if there were any problems. 

Of course, I personally would probably prefer not to try it. 🙁

Thanks! I think I will refrain from sending my money there, read on other forums about dissatisfied players and chatted with their customer service, wrote that I wanted to know everything that can give them a reason not to pay out any winnings and already there you understand that they have loopholes with bonus rules etc. Felt unfair.

The thing was that I wanted to try the Crash or cashgame that they had but I tried it at another casino, it wasn't as good as I thought either, of course you could play safely but the winnings per round of play was like 0.0001 euros and I finally got tired.

the hourly wage for playing was under all collective agreements 😎

Thank you for mentioning our opinion on the chat quality. I also think it's a good habit to ask a few questions ahead, just to find out how responsive and knowledgeable agents are.

I also empathize with our opinion on crash games 😀. I get bored very easily watching the airplanes over again... Definitely not my cup of tea.

Hello

Can anyone explain to me why this casino rating went up after my unresolved complain on their scam and others similar cases in last weeks?

I was told in my complain that as it gets unresolved it will make impact on their safety rating however the rating went up instead down due unresolved scam complains. This is really unbelievable that their rating is getting higher as more scams they make.

Hi!

Good point; I'll try to add my point of view.

First of all, I believe that a few tenths of a point will not alter the "rating" as long as it states "very low," which is the lowest word expression we have.

https://casino.guru/thunderpick-casino-review#tab=js-tab-reputation

Only the severity of the issue, as indicated by the black points based on the amount desputed, will have an impact on the rating, even though each unresolved complaint has a real impact.

Therefore, the total amount of blackpoints awarded to the casino may be more significant than the actual number of complaints.

Because the Safety Index is a mathematical representation of the casino's attributes, it is primarily calculated automatically. As a result, any updates the Data Team makes to the casino may also affect the Safety Index values.

In general, this casino could slightly improve its terms or raise withdrawal limits, which add a few tenths to the final calculation, even though it is still regarded as being extremely unfair. It appears from your writing that the penalty for the unresolved complaints was not greater than the total amount of the casino's modifications.

I imagine it can be hard to comprehend, so feel free to ask further. I'll do my best to follow up with answers.