Suprabets Casino - general discussion (page 11)

Bro did you still face problem with them ? or they return you the balance ?

There is little else to suggest, I'm afraid. Maybe it just take some time until the complaint is addressed. We also have a procedure called "case evaluation."

Hello,

I'll try to explain this theoretical question.

The key point is that, even though the problem would have been a single sports wager, leading to the account's closure, it would also have required us to speak with the casino about related sports betting policies.

We are unable to do this because we lack the necessary expertise about sports betting to ensure fairness. We therefore let others handle that.

However, I believe I understand what you are saying. Few complaints have been made in the past about sports betting, which suggests that although the player placed some bets, his issue with the casino had nothing to do with the sports betting policies and procedures, such as delayed payment or account verification. The specifics are always important.

Hello,

now a theoretical question from my side, if I may:

Suppose that there is a website named "sportsbook reviews." Reviews have nothing to do with casinos; all guides and the majority of topics on the entire website relate to sports betting. Would you search for a respectable sportsbook or casino using such a website?

In addition, even though we do not have much to say about sports betting, you can still express your opinions in our forum, which we added because we recognize how important it is to share information. To be honest, we do not know a lot about "SB" policies, so how can we alert players to something we do not fully comprehend? Just keep in mind the summary of your complaint:

"As the issue resulting in your blocking was due sports betting-related issue, unfortunately, we won't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint."

Consequently, the forum.

I'm not trying to oppose you, I just want you to understand that we have already had many similar discussions, yet none of these has changed anything.

No, for my part I am not asking you to judge, I am asking you to be an intermediary because for me for 2 months my emails are ignored and an account with 7000 euros is blocked without explanation, what I want is that just the representative of the casino site speaks and explains to me you see? You at least have a minimum of credibility not a simple player

Would you search for a respectable sportsbook or casino using such a website?

As for your question, I will look for a sportsbook and casino at the same time, today you and I know that many sites have a sports betting side and a casino side on the same site, so if their reputation is bad and they do not pay on bets obviously they will do the same for the casino and will not pay, so even if your site is about the casino side, and even if I wanted to look for a betting site if I have a bad rating on their site, I will not register. I think I have answered your question

Ok, I'm sorry what you have been through.

Not only is your complaint outside of our purview, but we would also be unable to ascertain the outcome of the response if we were to ask the casino representative such questions on your behalf while we are concentrating only on casinos.

Due to the GDPR policy, in order to fulfill your request, we would also need to establish new guidelines for the Resolution Center. I am afraid that is not going to occur. It goes without saying that the team is incapable of engaging in theoretical discussions about the numerous complaints pertaining to casinos.

Some websites advocate for resolving problems related to sports betting; in my view, it makes more sense to talk about your problem on these websites.

Regarding your response:

As for your question, I will look for a sportsbook and casino at the same time, today you and I know that many sites have a sports betting side and a casino side on the same site, so if their reputation is bad and they do not pay on bets obviously they will do the same for the casino and will not pay, so even if your site is about the casino side, and even if I wanted to look for a betting site if I have a bad rating on their site, I will not register. I think I have answered your question

I believe this whole communication proves your approach does not work as you thought it would. You have been assuming, and look where it got you.

Put simply, review casinos on pages designated for casinos and sportsbooks on pages devoted to sportsbooks. You are right; sports betting is available at a lot of casinos. However, do you really believe that the same individuals who establish the bonuses, guidelines, and business plans for casinos also manage the sports betting division of each casino? That is to say, the sports rules may be unjust even if the casino is excellent and fair. For this reason, we do not view sports betting as a casino feature and believe that assuming is not the best course of action.

Well, that's all, I'm afraid.

I think you don't understand what I'm getting at.

A casino that does not pay that has a bad reputation, that finds excuses to close an account and not give the winning money to the player. Automatically or there is a good chance that he will do the same in sports betting and vice versa it goes in both directions.

So for me as a player if I see that the site has a bad reputation in the casino, I will not register even if I want to play betting or casino. As long as the site has a reputation behind it. You don't have to register.

In this case by leaving an index 6.1/10 you contribute to a positive image of suprabets. But they are scammers...

I have been trying to explain that we do not have the same viewpoint here, and I understand what you are saying.

In my opinion, you might be partly right, but we simply cannot incorporate such an assumption into the mathematical formula of the Safety Index that is specific to casinos as long as we do not look into sports betting. At least every fan of sports betting has access to the forum.

It is okay if you believe that we should approach things differently. However, we won't, so please do not confuse the sportsbook rating—which we do not even offer—with the casino Safety Index.

You keep saying the same, hence, frankly, giving me no other option than to repeat myself too.

Casino Guru does not review or investigate sportsbooks. I'm sorry.

Hello radka i receive a response from the authorties.

Hi! If I may say so, I do not think it was a good idea to share that kind of screenshot online. Your email address and full name were visible.

Thus, I deleted the screenshot. Furthermore, the email shown seemed like your response only. Could you post solely the final statement, please?

Thankyou!

The operator has confirmed violation of their T&Cs, specifically engaging in Arbitrage betting

We have reviewed the data provided by the operator and come to the conclusion they are correct

This account was engaged in Arbitrage betting in violation of the operators terms and conditions.

Thank you. I suppose this is all about sports betting, then. Frankly, completely out from our experties 🙁

Total scam company.

I started placing bets on Suprabets in August with a deposit of around 30 euros - I got a couple of withdrawal requests to succeed slowly in more than a day until the third withdrawal request of 66 euros was left unfinished on Monday, September 2. and my account was locked and the balance at that point was about €250. They don't respond to e-mails and 10 times a day I talk with the chat who can't and don't want to help at all. How can this company operate even for a day. They completely robbed me of my winnings - apparently you can't win 300 euros with 30 euros in a couple of weeks?? Please do something so that this company stops offering its games even in Finland. This is full of ruthless open crime!!

https://anjouangaming.com/file-a-complaint/

You can try here

File a complaint here and they will answer, for my part they were with suprabets its unfairness.

My account was locked with 7000 euros..

Did your case with suprabets progress in any way? And how long has your account been locked?

I filed a complaint - but what did they think of your case!!

I am really sorry that our complaint team couldn't offer you any help, as your complaint was related to sports betting, and we don't deal with it here.

I could suggest some sites that do, and maybe you will get some better response from them:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

On my behalf, they can continue their crime in the future - when no one and nothing can do anything about it.

But don't make very big deposits there if you want to play.

Of course, you can probably continue playing there for a long time if you only lose, and if you play arbitrage, then hope that the token played there doesn't win - but be prepared for your account to be closed if you win or try to withdraw funds from there.

And if I say frankly, this problem of mine is not only related to sports betting - but to the fact that the account is locked when a disproportionate amount of winnings are blessed in a short time - now play roulette or 1,x,2 betting!!!

It is little wonder that this lafka continues to operate, even though there have been shockingly many examples of this type of activity over the past few years. They cheat and take the money - and despite the requests, they don't answer anything.

I would understand better if they are just about to close their site and are still taking everything they can get in the final meters - then I understand the operating model - otherwise I don't.

And yes, I was stupid too - luckily I stayed in the top ten due to two successful withdrawals - otherwise the winnings were 250 euros.

Well, today they answered without identifying my mistake, let alone my crime - I haven't done anything wrong or wrong kinds of bets - I haven't even received any bonus and only used my own deposit method!!

My bets were similar to what my friends get to play there all the time - mainly they were looking for the best odds etc. - no arbitrage bets etc... but this was their classic answer, which I have seen with others too!!!

"Dear player,

Your account has been flagged for violating our terms and conditions point 11.5.

In accordance with our terms we will close your account.

Thank you for understanding

Yours sincerely,

SB team

blocked for 3 month, they wont do something for you bro suprabets, they didnt reply to thousand mails, the chat is always claiming that they re not responsable of account etc..