Stellare Casino - general discussion (page 3)

Hi everyone, I have a win of 3k euros and the stellar casino keeps telling me that I have to verify my documents to be able to withdraw the winnings. It wants the exact residence via current account extracts, mortgages, bills, etc., but is it right? I don't have these things. I only have poste pay and nothing in my name. It seems like a scam to me so as not to pay, what can I do?

Thank you how do I provide the residence I said with a certificate in the municipality but they say no

This is my balance as I withdraw it

Hi. No need to worry at all. It is a normal KYC procedure, and you need to provide all the documents requested to pass the verification.

Do you have any kind of bill on your name? Electricity, mobile, etc. Anything should do; just ask the support and they will assist you.

If you feel that you cannot handle it yourself, let us know, and our complaint team will try to help you out.

Good morning

Read my complaint....be careful because they scammed me...they didn't pay me 1400 euros...I don't know how long you've been playing on this platform but at the beginning they make you win then you lose everything...if you have any questions I'm available

They scammed me too, they asked me for a thousand documents after sending them they blocked my account and they stole more than 1000 euros from me, I'm going to file a complaint later than all the payments because it's a scam site, stellar casino

One thing you can do is go to the police station and report the payments to this site

Good morning if you read a post from another player he told me that they are not aarms so you can't do anything with the complaint.... scroll through the posts and read his response... I can't even review them negatively... do you realize?

I am sorry that you have to experience such an approach from this casino.

I would really suggest you file a complaint, and our team will try to get in touch with them, even though, unfortunately, lately we didn't have much luck with it, as you can see other complaints here.

Hopefully this time it'll be different and the casino will cooperate in solving your complaint because otherwise its safety index will go even lower when another complaint is unresolved.

Please follow this link to submit your complaint and describe well the whole situation.

We'll wait here for any updates from you.

Unfortunately, this casino operates without a license, so there is nowhere to turn to, that's right.🤷‍♀️

I can see your user review published on our site, though, so other users can read the information, which could help them decide whether to play at this casino.

I hope you moved to some other casino where you can be safer. Did you?

Good morning! I'm also going to tell you about my problem: I don't know how to withdraw my winnings. I won €500 at Stellar Casino. I sent all the documents they asked for, but nothing works. What can I do?

Dear ele29, unfortunately this casino is not exactly "clean" if you read my posts with them you never win... and I'll explain, I won over 1400 and they never paid me... they don't have a license but obviously they say they have one... if you play by accepting bonuses (whether they are money or free SPINS) and unfortunately you win... you have to replay I don't know how many wagers (don't ask me what they are because I've never understood)... so they are not withdrawable... vice versa if you play by refusing the various bonuses... you never win anyway in my opinion the machines are rigged... because it is not possible that free SPINS never come out... so finally you have to check if this win is the result of a deposit with a bonus... I hope you have the money but I see it difficult... they are thieves...

I'm really sorry, but as michela wrote above, this casino is really no good.

You can try to submit a complaint here, and our team will intervene, but unfortunately I am unable to promise any good ending.

They told me that without verification I can't withdraw my winnings so as nothing goes right there I can forget about the money....

Unfortunately, I also noticed that if you win, they don't pay you and they look for trivial reasons not to give you the money. Thanks for the answers, thanks also to Michela.

Have you thought about filing your complaint, though?

Even if the complaint gets unresolved, it will help to bring the safety index even lower, actually.

Yes I thought, where can I file a complaint because the link to file a complaint doesn't work.

Hi Ele29, if you read all the posts, there's a user who wrote that he tried to report them but we have nothing about these characters... I also tried to review them on trust pilot but it's not possible so I really don't know how to protect and warn those who play with them, especially new players 🤷

I need to somehow file a complaint or report these scammers so that what happened to me doesn't happen to others. They insisted I send them my bank statement, otherwise I can't pass the verification process. They want to know my name, surname, and address, but all this is also on my ID card, but in that case, they absolutely need a bank statement. Scammers...

Try to use a VPN; it should work that way. Perhaps it is not accessible from your country, you know.

Good morning, can you tell me what a VPN is? Thanks.