Stelario account deleted with 4500€ balance

Hello, I need help.

My account was just deleted and I had a balance of around 4500€.

This is the reasoning:

Customers are not allowed to use strategies when playing with an active bonus (bonus abuse). When using strategies, the administration reserves the right to cancel all the player's winnings.

- Postponing game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

Due to the violations identified, your funds have been canceled and your account has been closed without the right to reopen it. According to the rules of the project, you are prohibited from playing on this site. The casino is not responsible for you opening a new account and for any losses you may incur after opening a new account. We reserve the right to terminate an account created in violation of these rules at any time.

I really don't feel guilty and honestly don't understand what I did wrong.

What can I do now?

Hello,

As far as I can assume, you played games that were capable of saving your progress. You probably quit playing and switched to a different game as soon as you landed a free spin or any other bonus feature when you were playing these games with an active bonus. You most likely returned to these "saved games" after the bonus wagering requirement was done and activated the unique bonus features that counted as real money because the wagering requirements had been met. "Postphoned rounds" is the term for this. In order to stream every round in one massive winning shot later on, streamers prefer to gather these rounds. It's crucial to do so with real money only, I fear.

I believe the casino does not like it much because you probably saved your best chances to win bigger amounts of money when there was no maximum on your potential winnings from bonus wagering by saving the bonus rounds for later.

Do you understand the advantage of such play?

I really don't understand anything about this.

I received free spins and I played them.

The profit from this is wagered 50x as necessary to receive the money.

There was also an overview in my account that clearly showed my balance and my bonus balance separately.

I really don't understand what I did wrong.

In addition, I already had my credit, which has now been cancelled.

I hope that our team will be able to help with your complaint, and you will better understand what the casino has accused you of exactly.

Just for you to know, usually it is a violation of the casino rule in a lot of casinos when a player delays rounds to make sure to win. It is a strategy that is not allowed to be used.

Are you aware of doing so, though?🤔

Hello, I still don't know how a player can delay rounds.

How does something like this even work?

To date, I have not heard anything about it.

I simply played, as I have done before, in other online casinos.

I really don't know the things I'm accused of.

If I had been looking for bonus abuse, I would not have turned down the bonuses that I could have received with each deposit.

I will try to explain it to you: Delaying rounds means if you keep open bonus rounds on several slots so you can play those rounds later after you finish the bonus, so the postponed bonus rounds will be credited as real funds, and this is considered against the rules.

And that you have turned down the other bonuses, I believe, doesn't mean much to them. If they found out that you have abused the rules while playing the one and only bonus.

Do you understand that better now? Are you aware of doing such a play?

Hello, I didn't do anything like that, or at least not consciously.

Hello,

We appreciate your patience while we tried to explain the situation with the postponed rounds. Since this must be very confusing for you, let's wait for the casino to present their point of view once the complaint reaches this stage. We genuinely do not want to cause you any more anxiety.

What do you say?

Thank you for your support,

I really don't know what's going on.

Yes, let's wait until they get back to us.