Spinsy Casino - general discussion (page 7)

Bank has blocked credit card

The photo says 3 payouts completed, each 500 Swiss francs, but I never received the money; instead, three times 507 francs each were debited from my credit card at exactly that time.

I still have an outstanding payout (see pictures) since September 14th, it is being processed.

I'm just asking if it is for sure debited from the casino, because we experienced many cases where scammers tried to do such a thing, but the casino was not at fault, you know.

Also, if you have some issues withdrawing your winnings from this casino, you should definitely file a complaint here, and our team will investigate the situation in order to help.

Have you already passed the verification there, please?

Hello Romi,

Complaint has already been submitted.

99.9% is Spinsy because

Casino Spinsy must have charged my credit card because on September 12th Casino Spinsy completed my 3 withdrawals of 500 CHF each and at exactly that time 3 debits were made instead of paying out.

I have exactly these 3 debits in my statement, but the money has not arrived to date.

My credit card insurance refunded me this money.

Now the credit card is blocked and no more payments can be made to this card and Spinsy is no longer contacting me.

Thanks

I can see that Katarina has already started to work on your complaint.

What caught my eye, though, is that Katarina also has asked you how you can be sure that the casino tried to steal money from your account, and you didn't give any detailed answer either.

Because lately we came across many users with similar issues, to tell you the truth, and every time from a different casino. That is why I believe that it is related to some group of scammers that is trying to get to the players' money this way, actually, and the casino is probably not even aware that something like this is happening. 🤷‍♀️

So, can it be seen on the bank statement that the casino really tried to debit these amounts from your credit card? 🤔

Hello, Spinsy Casino doesn't give any of the winnings, so talk to the partners and they will look into it, etc. I will file a complaint tomorrow.

Hey, could you tell me why the casino doesn't want to pay you your money? Is there a specific reason, or are they just delaying?

Could you tell me a little more?

We give casinos 14 days to pay players, and then we investigate the situation. 

On the page they say 3 days to process and credit the money. The days have passed and they still haven't processed it. All they tell me is sorry we will sort out the issue in three days. They don't answer my emails, no matter what, if they don't give me the money by Monday night I will report them to the competent authority for casinos.

Okay, how long have you been waiting? Didn't the casino ask you for any documents?

No, we're going for 6 days now they keep telling me it's been promoted but still no.

Which payment method did you choose? Sometimes there are delays in withdrawals at casinos, and we give casinos 14 days to pay out to players.

If they fail to do so, then we will try to help.

What do you say?

Sorry have been away and am only just sorting through my emails it was bitcoi. I selected.

Hello, no problem at all. 🙂

Jaro asked the other player anyway and I hope your withdrawal is okay now. Well, is it?

Nah no good no money no response to emails or chat

Oh my...communication dead end?

I guess it wouldn't hurt to respond to the complaint or file a new one. Depends on how it relates to the previous one, I believe.

Hey sorry I e had no aces to my phone as I’ve been in hospital recovering from stage 4 bowel cancer but can get back onto it now if someone is still available I still haven’t received anything

Hey, I hope you are feeling quite okay!

I guess it would be better to take your time to recover. The complaint can be submitted anytime, so do not push yourself much. 🙏

Just one limit I have in mind, though: the issue must not be older than 6 months.

Well, I'll leave that to you.

I’m ready to move forward with it please I emailed them multiple times and no response I’ve tried instant msging I don’t even get a response there while online

Okay, that's fine.

Just to catch up with the latest reply, whom did you try to respond to while online, please?

In any case, I was talking about the complaint feature Casino Guru provides to players. I'm referring to the complaint you attempted to use in July of this year. The link is here. 👈

Are we on the same boat, please?

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