The player from Switzerland faced issues with withdrawing money from Spinsy, as his credit card was charged instead of receiving a payout on September 12, 2025, and further payouts had been pending since September 14. He had completed the verification process with Spinsy, but his bank had blocked his credit card. The Complaints Team was unable to proceed with the investigation due to a lack of response from him, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Spinsy Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,500 CHF
Spinsy Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
Instead of a payout, Spinsy charged my credit card on September 12, 2025. Further payouts have been pending since September 14.
I have successfully verified myself with Spinsy.
My bank has blocked my credit card. I received a letter from the credit card company stating that my insurance company will cover these charges.
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Public
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2 months ago
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Dear Stanic,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinsy Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Do I understand correctly that you have not received your funds?
- How did you determine if a casino has charged your credit card? Could you please describe the information presented on a credit card statement?
- Could you please clarify the nature of the assistance you require?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Translation
Hello Katarina
- I never received any money
- On September 12, 2025, Spinsy allegedly made three withdrawals, and that was exactly when the credit card was charged. This cannot be a coincidence.
-Support I just wanted to report that nothing else happens.
Kind regards
S*****
Edited by a Casino Guru admin
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2 months ago
Dear Stanic,
thank you for your reply.
- Do the charges from September 12, 2025, match the sum of the withdrawals, please?
- Do I understand correctly that you were the one requesting withdrawals to your credit card from the casino account?
- Could you share your credit card statement, please? My email is [email protected].
Looking forward to your reply,
Katarina
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1 month ago
Dear Stanic,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Hello Katarina
I have already replied to your email address!!!!!
You can refuse now, you don't have to wait 7 days, we can't do that.
Edited
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1 month ago
Dear Stanic,
thank you for your reply and email.
Could you please share those 3 emails from the Spinsy Casino about the withdrawals?
Kindly forward them to my email [email protected].
Please notify me here in this thread once the email has been sent.
Looking forward to your email.
Katarina
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1 month ago
Dear Stanic,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Hello Katarina
I replied to her email 3 weeks ago.
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1 month ago
Dear Stanic,
thank you for your message.
I believe there was a misunderstanding. I was hoping you could provide the emails you have received from the casino.
Could you please forward those emails you referenced in your email regarding the three withdrawals from the casino on September 12th, and forward them to my email address?
Looking forward to your reply,
Katarina
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3 weeks ago
Dear Stanic,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
