Spinsy Casino - Player's withdrawal is delayed.

Ii have requested multiple withdrawals from Spinsy since 12/08/25 and still says processing since that date where it states 3 days to request approval

plus the chat ai is complete is useless helping me get absolute nowhere close to resolving this

Spinsy is not releasing my earnings from the casino in the summit $4000+ how do I go about this ? All my id and account has already been verified ages ago and has been well over 3 weeks since winning plus have wagerd what was requested

Please help me with this 

Regards a******

Sent from my iPhone

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinsy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

No have had no withdrawals aunt all with Spinsy

it was deposited with my debit card and the withdrawal request was bank transfer as I don’t have bitcoin or Visa card

yeas but was wagerd all that was required and have spent more since

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Ok I will get any supporting emails or transcripts from chat to you asap

thankyou

Hello,

I am having difficulty locating your email. Could you please confirm that it was sent to [email protected]?

Looking forward to your reply,

Katarina

Dear Harryslab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru