Spinsy Casino - general discussion (page 8)

no this is a more recent case for lucky owl

also I have a issue with coinbet777 I have over 15000 in my account on there but I made a request for 500 but now getting the same non response ignore emails

Could you describe what kind of issues you experience there, please?

Perhaps we could help.

Withdrawals held for weeks, your VIP level is lowered so you can't withdraw your money and end up losing it; in short, a scam when it comes to accessing your earnings, which remain blocked.

Well, I see.

Since you complained, I believe you are familiar with the complaint feature I mentioned, so feel free to use it anytime you have no way to reason with casinos.

Kind reminder though: Since this thread is only about Spinsy Casino, I also suggest you start your own thread in which we may perhaps discuss things related to any other casinos at once. It is quite easy:

I'll meet you there.

Oh, I see. If it happens again in a casino, treat it as a game and try not to lose money. Otherwise the casino wins. I won't tell you this is not a scam, because you seem to be under pressure, and I get it, but losing the money is not casino action after all. Consider approaching the operators in a different manner.

(Did you perhaps know that during this part of December even the biggest casinos are delayed with withdrawals? It just happens because tons of players who normally do not pay need to try it or return for some profits before Christmas.)

However, the aspect of VIP status seems very important; could you provide real numbers and sums to illustrate it?

I made €15,000 in profits and they only let me withdraw €500 per week, assuming there were no delays. That's called a scam and a fraudulent withdrawal policy.

This is precisely the kind of information that is indeed very helpful and serves as a warning. Thank you.

I still believe the casino should stick with the withdrawal limit listed in the rules. I'm very hesitant to consider a €500 weekly limit as sufficient. Speaking of which, what limits do you see in the rules, please?

I've had a withdrawal for 4 days and Spinsy casino keeps giving me the runaround. Thanks.

They always give me the same answer, I'm tired of it.

Hey, what does the casino say? You've been waiting four days, but two of those were weekends when the casino often doesn't process withdrawals. So, in my opinion, you shouldn't wait that long. 

Also, what payment method did you choose? 

I think you'll need to be patient, but if the casino fails to pay within 14 days, we'll try to help you.

Spinsy Casino, also known as a scam casino, is not recommended to anyone. You can deposit unlimited amounts of money even if you're a gambling addict with a problem controlling your gambling. You'll tell them, and they'll let you keep depositing money until you ruin your life. Even if you inform them of your gambling problem, they'll never close your account. They're unscrupulous. And if you try to withdraw any money, they'll put you through countless obstacles, and you'll never get a single euro back.

I've said it before: no one should even think about entering this casino "scam" run by heartless people who only want to ruin people's lives and swindle them so that the poor, unsuspecting user who dares to play with them can't withdraw what little money they have left.

Hello, I understand those strong emotions because self-exclusion requests, especially due to gambling addiction, always require effective and careful handling. Let's see what comes up from the complaint you submitted. Both sides have neutral space to present their version and back it up with handy documents. I can assure you that our mediators are dedicated to investigating how any casino handles such requests.

Let's stay in touch to see what we are about to find out there 👈👈

How do you feel today? Are you perhaps taking another step to stay away from casinos in general? Let me know if I can help, please.

Thanks, Radka. Three days ago, they asked me if I wanted a "break period." I insisted I wanted my account closed and self-excluded, and that I didn't want any more spam sent to my email or phone. It was "VIP" support who told me to reply with a definitive answer. These are tactics they use to keep you playing and losing money. I hope that with your help I can achieve account closure and self-exclusion. I'm not going to spend another €1 on this casino of heartless, unscrupulous people who take advantage of people's illnesses to profit, and then when you want to withdraw your money, they don't help you at all. What a beautiful pyramid scheme they've set up. Spinsy Casino is horrible. Please, nobody fall for it or put a single €1 into that casino. That's my advice. And if you have problems with gambling, beware of entering the den of thieves. You've been warned.

I see and it would surely be helpful to provide any form of proof to the complaint mediator. I understand what you are saying, and I would like to emphasize that based on what I learn from our regular calls with mediators where self-exclusion cases are discussed, it is advisable to save any conversation regarding account closure, especially with the VIP managers, and even though I understand how hard it must be, the player really needs to be consistent with his statements, no matter what the managers say.

A word of advice for anyone in this situation can be to avoid calls with VIP managers and keep the communication only in official channels in written form with screenshots. Because the truth is that we also registered increased issues with closing accounts at numerous casinos.

Hi Radka. VIP support told me again that the account closure has to be done with the email address I use… which is the one I'm writing to them from, and I emphasized that email address. As I said, they continue to use absurd tactics to keep me and not close my account. But anyway, I'm not even logging in anymore and I'm just replying to their emails, standing firm in my decision. I only reply once. I hope this gets resolved soon and they "really" close the account because I no longer trust that they will sincerely do it, and even if they "indicated" it, I don't know if they would "for real" close it or if I would try to log in and be able to. I think they would try to trick me again.

Hello and thank you for letting me know. The thing is that many casinos have such procedures stated in the rules, so I'll leave the assessment to your opinion. If you are sure you followed the terms exactly and it still does not work, I understand your frustration.

Luckily the mediator will see through this, so please also update the complaint as best as possible.

For now, perhaps it would be beneficial to stay away from the casino. I understand it can be stressful maintaining contact with the manager.

In any case, if things go in the wrong direction, and I'm certainly hoping they won't, you can ask someone close to change your casino password, plus close or again change the access to the associated email address. When cutting off the whole contact is necessary, it's also best to change the phone number and close the mail account used for registrations in casinos.

Thanks Radka. We'll see how things develop. For now, I'm feeling strong and I'm not putting anything in. Even if I won, they wouldn't let me withdraw my money anyway. 🙂

You are welcome. I believe I understand why you are so certain and I respect that, of course. I'm so glad you feel strong, and I wish you only the best with the complaint, of course! Let's see what is about to come. 🤞🤞

Hi Radka, it seems they've "closed" my account. I don't know if they automatically blocked me, but at least the account is closed. I also don't know if I'll still get spam in my email and on my phone, but oh well. At least I got it closed. Thanks for your help.

You're welcome; I'm glad we were able to work it out.

Good luck.🍀