Spinsy Casino - general discussion (page 6)

Yes, I hope everything works out. That would be important, because so far, nothing has happened. In the worst case, I'll have to seek legal advice, but I don't really want to let that happen, so I'm trying this route.

I did indeed receive a payout, the one dated July 31, 2025.

This raises my hopes a bit. But it clearly took too long. It took almost three weeks for a payout. I hope the next one goes a bit faster. Because otherwise, it's impossible to reach the monthly limit, or I'd have to wait a very long time for my entire winnings. So, I'm still asking Casino Guru for help to speed things up.

I would also take that positively if you had already received the money. Now you have won a large sum, and if it took several weeks back then, I would prepare myself for the possibility that it could be the same this time. 

We cannot speed things up, but we always try to help. I believe Dominika is doing everything in her power to assist, and when we contact the casino, I hope they will clarify things for us. 

It would be best if you received some amount by then. 

So I'll wait to see if you have good news or if nothing happens.

Don't play at this Spinsy casino. They don't pay anything and they cancel your withdrawals after 1 week of waiting... thieves... I won 200 euros, waiting for my withdrawal for a week with a visa, I contact them and they always blame me for the delay... until they cancel the withdrawal. Pure scam.

What was the reason for canceling it, though?

Is your account fully verified, please?

According to them, the payment provider was to blame...that casino doesn't ask for account verification, nor did they ask for any documents.

Then they are not blaming you, but the payment provider.

Have you contacted provider to see if there is a problem on their end?

Or have you asked the casino if it would be better to use a different payment method?

I've already used it in contact with the provider and there are no problems. I always use the same payment method for deposits and withdrawals in all casinos.

Now it doesn't matter since I've lost them and I've cancelled the account because I won't put another cent in this casino.

That's a shame, you could have waited, and if you still had this problem, we would have tried to help.

So if you lost your money, there's nothing more we can do.

I'm sorry.

Hello,

I'm filing a formal complaint against this casino because talking to their live chat is both frustrating and ridiculous. The withdrawal requests were submitted on September 17 and 19, 2025, and were canceled. Their excuse was that my bank had rejected them. This is a complete lie, as I immediately contacted the bank in question, and they knew nothing about the issue. Once I learned this, I contacted the casino again. It's more of the same: vague copy-and-paste responses that only make me even more desperate.

As of today, I have three withdrawals of €500, with €6,500 pending. I've tried withdrawing them through different methods so they can't use the bank's excuse. I consider the treatment received so far to be quite poor, but they have the option to redeem themselves. I remain willing to cooperate, but I also reserve the right to escalate the case if the matter continues to be delayed.

Hello,

I am submitting a formal complaint against this casino, as communicating with their live chat has been both frustrating and, frankly, absurd. I submitted withdrawal requests on September 17 and 19, 2025, both of which were canceled. Their explanation was that my bank had rejected the transactions. This is completely false, as I immediately contacted my bank and they confirmed they had no knowledge of such issues. Once I learned this, I contacted the casino again, only to receive the same vague, copy-and-paste responses, which has only increased my frustration.

As of today, I have three pending withdrawals of €500 each, with a total of €6,500 still awaiting processing. I have attempted withdrawals through different methods to ensure that the bank could not be used as an excuse. I consider the treatment I have received so far to be quite poor, but I believe the casino still has the opportunity to make things right. I remain willing to cooperate, but I also reserve the right to escalate this case if the delays and lack of resolution persist.

The same thing happened to me, Ami. They're scammers; they never pay.

Hello, I'm glad you filled the complaint. Each player with a similar situation should also submit one. Just in case we could help out. And just like you did, confront the bank with what the casino said. Good calls.

Let's see what our mediators will get out of it.

I imagine you're exhausted; please take a break if possible. Such experiences are surely exhausting.

Hi, I just wanted to say that if you feel like you could use some help with a recent issue, please do not hesitate to reach out.

The situation is quite unsustainable. I've been requesting withdrawals for two weeks now, but they're either rejected or postponed, putting up endless obstacles. Talking to support live or via email is quite frustrating because they just keep putting you off.

Anyway, if you need anything to keep going, I'm here. I've already filed a complaint.

Thank you for your time

Yes, it makes sense to let someone else help out with that. I already saw the complaint; my previous post was for another player, but that's fine—don't mind it. Whatever helps to reduce all of the complications is, in my opinion, worth trying.

I hope the casino is simply disorganized rather than unwilling to pay!

Spinsy.com redirect to spinsy-6131.com is a scam casino

When I paid out instead of withdrawing, my credit card was charged 3 times 507 CHF.

hands off

It is actually just a so-called mirror of the casino side, you know. It always depends on the location you open the site from.

May I ask, though, if you have any proof of what you are saying, that it really happened from this casino side?

You deposited at this casino, and your card was charged more times, right? Did you get in touch with your bank to find out more about it?

Yes, that's right, instead of a payout, the card was charged.