Spinoloco Casino - general discussion

If you want to discuss anything related to Spinoloco Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good afternoon.

I need some help. Spinoloco does not accept the proof of IBAN that Banco Santander Totta provides in PDF, with all the necessary data. It's the first casino that doesn't accept this proof. They ask for a bank statement, so they can see my name, address and the transaction for their benefit, but that doesn't prove any IBAN. It's unacceptable.

Hi there,

just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.

For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.

Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.

Hello.

Thank you for your time. I have obtained the necessary documentation for the casino and the case has been resolved. All in all, I'd like to thank you for your quick response.

Sincerely,

Romarico Silva.

After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂

Casino doesn't respect players' gambling addiction. I've asked dozens of times to close my account permanently for gambling addiction and I've never been able to.

isn't this a crime?

don't play here!

Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it? 

Would you please answer my questions?

Anybody here get their withdrawals processed recently?

Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be

Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking. 

However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?

5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000

Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time. 

However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you. 

Are you in contact with the casino or not? 

Do you think you can wait?

Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks

I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.

I'll be here.

My first 4 withdrawals came through (limit of 500 per withdrawal)

Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.

Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus

It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say. 

So when the rest of the money and such gets to you, let me know. 🙂

I just noticed that this casino doesn't accept players from Germany. Two months ago, I was able to register, deposit, and play without any problems. Now I asked in live chat, and they said they accept German players.

Thank you for this information. I will pass it on to our data team so they can check it out, and if needed, it will be changed in the casino review.

How do you like this casino?

This casino is abysmal. First my account was verified with no issues but they kept insisting for bank statements which worries me a bit. They wouldn't accept anything.

Even so they approved my withdrawal and they have been faffing Me about for 4 days now. They said they have a technical issue processing withdrawals but have no issues taking deposits. I'm very concerned about supplying them with my verification documents now but again no withdrawals have been received.

They also seem to have only one customer support agent which is in itself is also questionable.

Well, not very convenient...

However, I would like to point out that withdrawals are not particularly comparable to deposits, despite the allure of the option. It is an entirely different set of operations. Deposits are a one-time matter; withdrawals are not 🙁.

Perhaps the technical issue is a lack of manpower because having just one agent is not a good sign - just as you said... On the other hand, I would consider the approval positive news, at least.

Do you know whether they hold banking holidays? A holiday could also prolong the waiting.

This casino is thieves I made a deposit and as soon as I won on the first withdrawal everything was normal and on the second the kyc started I sent everything normally that they asked and believe me they asked me many and many times. And after a week they tell me that I violated a term on 3.17 and they will withhold my winnings and close my account. Without giving me any proof. I have not violated any term they just want not to give me my money... do not play at this casino... stay away