Spinoloco Casino - general discussion

If you want to discuss anything related to Spinoloco Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good afternoon.

I need some help. Spinoloco does not accept the proof of IBAN that Banco Santander Totta provides in PDF, with all the necessary data. It's the first casino that doesn't accept this proof. They ask for a bank statement, so they can see my name, address and the transaction for their benefit, but that doesn't prove any IBAN. It's unacceptable.

Hi there,

just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.

For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.

Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.

Hello.

Thank you for your time. I have obtained the necessary documentation for the casino and the case has been resolved. All in all, I'd like to thank you for your quick response.

Sincerely,

Romarico Silva.

After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂

Casino doesn't respect players' gambling addiction. I've asked dozens of times to close my account permanently for gambling addiction and I've never been able to.

isn't this a crime?

don't play here!

Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it? 

Would you please answer my questions?