Spinch Casino - general discussion (page 3)

They infomed you that it can take up to 5 days, so there is nothing much you can do now but wait.

Please be patient, and hopefully soon the money will arrive.

Don't forget to keep us informed. I really like to know how long exactly it is going to take.

i signed up at this casino and deposited 300€ .i had to wait 2 days the deposit to show in my acount.i played and lost the money ,then i contacted support in live chat .i requested a deposit limit on my acount but she closed my acount.in them t&c state that they care about players and that a player can put limits on his acount to play safer but i think that is bs .requested my deposits to be refunded because they are the ones ended the relation after i lost .

Did they give you any explanation for closing the account? Was there maybe some misunderstanding?🤔

Sorry to tell you, but I don't think you have any strong grounds to get your deposit back after you lost it there.🤷‍♀️

Hello, I wanted to file a complaint against your casinos, Azov and Guru, because I believe you cooperate with other casinos and cover for them! I filed a complaint against SPINCH casino and provided all the evidence, but you said it was unsubstantiated. So, I object to your decision and want to file a complaint against you. I ask you to provide me with all the information about your activities. Thank you.

Hello.

I am actually thinking about what to tell you now, really.

So, let's start with the fact that I don't see any complaint submitted by you for this casino in our database. Please know that our complaint team always investigates the whole matter in every complaint submitted on our website, and if there is not enough evidence of what players or casinos aim for, we ask for it, and if it is not provided from any of those sides, unfortunately, we are unable to continue in resolving any case.

Easily said.

So, now, I can only see that you used very abusive language toward all of us, and the warning was given to you to not do that. Right?

Therefore, it is really hard to understand now after your post what exactly you want from us, to tell you the truth. Perhaps try to explain your actions and what you actually aim for here.

You're making a fool out of me right now. You can't see my old account because your casino deleted me. I ordered the truth, and your community doesn't like the truth. :) I want all players to open their eyes and realize that you're scammers! Your rating is absurd! Giving casinos like ZODIAC a high level of security is nonsense. You get paid, and you dance to any song they tell you! Stop deceiving the community!

If an account of our user is deleted, we are unable to see it anymore; you are right. So, I'm definitely not making a fool of anyone here.

Also, if you are unhappy with our site, it is your opinion, and you can leave at any time, so I actually don't understand how come that you made a new account. 🤷‍♀️

As I understand it, you decided to show your sarcasm?

It is only up to you what you think, really.

What if I insult you and then tell you that it depends on how you think? Or is it just my behavior? My advice to you is to learn how to conduct a conversation properly. The world doesn't revolve around you, your job is to help players, not to communicate with them with cynicism and sarcasm.

Hi,

Let’s keep this straightforward, because right now you’re mixing several unrelated accusations without providing anything concrete.

You have not filed any complaint with us about SPINCH or any other casino that would be accepted. We are not familiar with any other profile, but if it was deleted as you said, we can't even track it.

Accept that; that's fact.

Simply put: We checked. There is no case, no evidence submitted here. Without an actual complaint, there is nothing for us to review.

You received a warning for abusive language, and your recent messages follow the same pattern.

That’s not "cynicism" from our side, it’s simply your behavior being addressed. If the communication turns into personal attacks, there is no constructive conversation to have.

We are not here to absorb frustration or act as a punching bag. Thus, if you want to solve a real issue, provide real information.

Broad accusations like "you’re scammers" or "you’re paid off" help no one, least of all other players.

Our role is to assist players with facts, not to validate someone’s assumptions.

Do you want your Casino Guru to be closed again, because I honestly don't see any other option once you've decided we're scamming you?

Hello,

I have been active on spinch for about 2 years now and so far everything has always worked out well.

However, I have now been waiting for 15 days for a payout of €780, which I can no longer withdraw, something that was always possible before.

When asked, they said the payment had already been approved and the service provider only needed to execute the transfer, but they've been saying that for over a week now.

In the past, withdrawals have taken a maximum of 3 days, and I have always used the same bank account, so I cannot explain these long checks.

Can you help me with that?

Our complaint team could try to get in touch with the casino to find out what is actually going on, if you wish.

All you need to do is to file a complaint here, explain what is happening, and we'll get back to you as soon as possible with more information.

How long should one wait before filing a complaint?

It has now been 18 days since I requested the payout.

And is it normal for waiting times to be so long?

Well, our complaint team is unable to intervene before the 14-day time period, so you are already over that limit.

Please use the link I sent you in my previous message and file the complaint at any time.

It actually always depends on the reason for waiting for the payment, so it is difficult to say if it is normal or not. It surely is frustrating, though, right?

Okay, I've now filed a complaint; I would appreciate a prompt resolution.

Good decision. We can't guarantee a quick outcome, but my colleagues will always do their best, yet it also depends on the casino.

Let's see how it fares; we will be here if you want to talk more about this.