SpinBetter Casino - general discussion (page 2)

Hello,

kindly try to provide each photo exactly the way the casino has instructed you, please.

I would guess that you can try to make a sharper picture or care more about good light - just make sure that information is visible. 

The first stage is to pass the KYC successfully, it's truly necessary. If you fail to do it again, ask the support for help.

Let me know how it goes, please.

I have some problems with withdrawing on spinbetter casino. It was not the only time when almost all of my withdrawals got denied. And I have lost the whole amount because of my gambling problems. They just keep denying my requests,and that is so frustrating...The online consultants just said,try to cash out later(I have tried 4-5 hours already) or deposit the minimum amount with the payment menthod I wanna use for withdrawals,and wager it 1.1x. I did it,but I have still got denied. That is a big amount of money for me,and I know there is no way to get them back. I have already wrote them an email,and they said my requests got denied because of the payment processing error,and my last withdrawal got cashed out successfully. I have tried with different amounts,I think 2 times I got the money,but most of the money got lost because of the denied requests.

That is truly an unpleasant experience! Have you noticed your gambling problems while contacting the operator? I can't answer for the casino, I just think once they knew about the technical issues, all efforts should be made to protect your balance - by both sides. 🤔

I don't think I said anything to them about my gambling problems,but this is bad they don't have some limits to protect the players from playing back the winnings they got. And they are not explained why they are having the technical issues or when they are gonna fix it. Every time they said try to make a deposit with the same method I want to use for withdrawals,but after I did it,my requests still got denied.

By the way, I checked the review for the quality of responsible tools offered by the casino.

It says "very bad"

I'd say, you should keep an eye on this very part of the overall rating to ensure safety.

Concerning the deposit, I guess you should wait or try to find another payment option instead.

Problems with payment providers are not so rare, which could be the reason in this case. So maybe, the casino was not given an estimated time from its payment provider yet. I would ask for the available payment options. The casino should tell you which options are working now.

the casino are the biggest rip off ever

I read your complaint briefly , and I think you should know we are not the casino's employees. 🙂

So, please stop accusing Tomas.

The problem seems to lie in the withdrawal method which is not available now, correct?

Well, it happens. But the casino should suggest a working alternative. Have you been suggested any solution?

You know, being assetive without providing cooperation isn't usualy the easiest way to solve a simple issue.

Copperation is the best way. 🙏

sorry if I thought he was an employee of the casino I honestly didn't know I'm just running behind my money for a while where I made my own deposit and unfortunately I can't use the other withdrawals this bitcoin I don't have and I have it tried Jeton but it keeps coming back that the payout is only paid out with the payment method I used to deposit, which is not available to me because I deposited Ober Bank Transfer

That's ok, we are mistaken with casinos very often, sadly players usually expect a higher level of response because of the mistake 🙂.

I fully understand your problem. Still, there is obviously a reason why the casino suggested other payment options to you. The one you prefer is not available at the moment, you can't change that. 🙁 I would keep on getting the money for now, debating about the cause will get you nowhere.

I feel the easiest way is to accept alternatives once suggested by the casino.

If may ask - what obstacle prevents you from creating a crypto wallet for instance?

I specifically registered with Jeton so that I can have the money paid out, but then I was rejected, saying that the money can only be paid out using the method I paid in, but suddenly it is not available to me, although I checked whether it was also bank transfer as a payout and that was also there and one of the customer service had confirmed it to me in the chat and now I can't pay it out I'm really angry because that's over 360€

I think am slowly losing track. The casino suggested Jeton as the alternative, so you registered the payment method by depositing the minimum sum, it won't be available to you either.

Did I take that correctly, please?

No, be careful, before I deposited money there, I asked customer service whether the payout was via bank transfer because I only pay in by immediate transfer and he said yes, I paid in twice and where I wanted to pay out, I suddenly got the message Payout selection no bank transfer but only this wallet shit and credit card and jeton but they don’t give a fuck I should take you another payment method that was always the answer from the lying customer service then I exceptionally got a jeton account in the hope I I can get my 360€ but they are the dirty liars that came as a rejection of the payout should I please use the payout option I used to make my deposit I could freak out that means I can’t get my money because I paid in via online banking have and the assistants don't transfer it to me or look for a solution with me, they ignore you and think that they can embezzle the money

Didn't you read my problem that I opened a Jeton account and verified it in order to have the money paid out and the payment was rejected because I was supposed to use the same type of payment as I paid in and that was by Bank transfer, which I no longer have to choose from, so the antisocial think that they can continue to embezzle my money. This filthy casino should have been closed. You now understood why I'm pissed so drink

Well, since our text is automatically translated into English for me, the information given isn't so obvious all the time. Hence, I'm asking to ensure I do follow the whole issue correctly from the beginning.

Allow me to ask you again: Is there any working payment option the casino has suggested to you?

I do not consider the fact you were originally told the bank transfer was possible because it isn't the proper option now.

Is it better to follow my point of view, please?

I read that, don't worry.

But for now, I'm focusing on the working solution. Sadly, it requires some answers first.

Believe me when I say I completely empathize with you - I would be pissed off too.

Yes, I'm sorry that I answer so irritated but that's 350€ that's a lot of money and I don't have any bitcoin or anything else I'm just even more angry that I questioned customer service beforehand that if I pay in by bank transfer I am I can also pay it out with a bank transfer because it was confirmed to me otherwise I would never have paid in there twice in my life and now I can’t get my money at all, they keep answering I should choose a different payment but I can’t but I tried it when it came Rejection that I can only pay it out with the same payment method as I chose in the deposit only there is no bank transfer there to pay out before I deposited it was strangely there as a payout so I still questioned the customer service either didn't answer at all or with the one and the same answer as in other messages or only after a week they are not at all interested that I get my money they say I should use the money to bet

The customer service are not interested in helping me for more than a month almost 2 months I've been running after my money I've registered with a Jeton account although I don't even know if I'll even get my money I want please that the money is transferred to me if you can deposit with a bank transfer that you can also pay it out that is apparently made extra by eurm casino in such a way that others cannot get their money I tried the Giro wallet I have no idea what that is, I also tried it Paying me that out and with a chip but you can do the same rejection with both I can only pay it out with the one who is willing to pay as I paid in really funny that’s a cheek honestly you take people so completely that you make casino plus and your employees earn from it you should close your casino that's money embezzlement but you don't care but the tax office will clarify that if I report something to the consumer center I'm not the only one with the watch doing this

Hello.

I'm sorry the casino misinformed you in the first place, and I understand it was the reason for your deposit.

We can't change that. From my experience, players in a similar situation tend to create a crypto wallet, and casinos usually prefer that option too, so for me, it's quite unusual to find this variant non-working.

Try not to play your money out.

It's disgusting no one in the casino seems interested in your issue while you're being told to play with the money. What would they say if you won big?

Let the complaint team deal with it, I pray the casino gets into some sense soon!

I see that as a horror display of ignorance toward the player!

If you know about any other players in a similar situation, send them all here - the more complaints created the better for players' sake, I'd say.

The customer service is the last thing you should find under all emails all the messages that were suggested to me that I can also place my money on bets because no payout is possible ö.

i just want my money how i could deposit it i would also like to have it paid out by bank transfer i don't know about crypto or anything else i want to finally get my money paid out easily and securely by bank transfer these are 2 months if not longer where these discussions with your Employees usually either send me the same messages or I only get an answer to a message for weeks and I was not helped at all