3 years ago
Look, I asked my brother-in-law who works in the Guardia di Finanza for advice, he told me to put my soul in peace because money is impossible to recover. Play only on sites authorized with ADM certification
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Spin Million Casino - general discussion (page 2)
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3 years ago
From that day on, always the same story.
We would like to inform you that we have received your documents. However, they did not pass our verification process because they have expired.
Upload the following documents yourself in the "My Account"> "Documents" section so that the account validation process can be completed and your pending withdrawal can be processed immediately.
• Passport or driver's license - All 4 corners of the document, your name, photo, date of birth and expiration date must be visible
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3 years ago
Well, in this case, if you're unable to solve the problem with the casino, I would say it is time to submit a complaint.
Feel free to d so here:
https://casino.guru/complaints/create
Provide every related communication you can. But keep in mind that this casino is not licensed a has a very bad reputation, so I can't promise you a good ending.
Edited
3 years ago
Hello,
when a casino is not registered under any licensing authority - like this one, it's literally untouchable. That's sad but true.
3 years ago
This site is awful not once but twice I won very large amount they made it next to impossible to cash out Everytime they'd ask me for more and stuff that wasn't possible it was stupid KEEP YOUR MONEY DONT WASTE WITH THIS SITE.
3 years ago
Oh no, another player with a bad experience 🙁.
Care to share what document you found most problematic and when the verification stated, please? We can try to help you out if the casino would listen to your future complaint.
Learn more about how the complaint process works - here.
3 years ago
Unfortunately you chose to play in a terrible casino according to our experience, the huge amount of unresolved complaints and negative player reviews. I'm sure you didn't know that before, but I can recommend you to check every casino before you start playing there at least. It can certainly help you to avoid such troubles in the future 😕
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