Spin Million Casino - general discussion

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Bad experience on this site. I hit the 15,000 Eur super Grand jackpot, but despite all the documentation required for account verification being validated, after a few days my account was temporarily suspended. To date, I don't know what happened to the money. I state that only 4 days have passed. I hope to recover my winnings

Hello,

your account may have been closed due to a check. It's quite usual, I'd say. I would try to stay in touch with them a give it a few more days. Let's say 7 days in total.

I have to point out that this casino operates without any license and earned a terrible reputation 🙁, I hope you'll get paid.

They just notified me that I violated their terms because my bet was over 0.20 cents. For this reason they canceled my winnings of 15.000 Eur. Really absurd

Oh, did you play with some bonus? 0,20 cents per bet is a pretty low bet, I'd say.

Frankly, it supports our point of view on this casino and its unfair rules.🙁

I played with the 100% bonus by depositing 20 euros. However, it is really absurd that out of a win of 15,000 Eur they didn't even credit me 1 cent.

Usually, when you play with a bonus, the max. allowed bet is round 3-5 eur per spin. That's my general experience. Anyway, I believe if you played with a bonus, you could theoretically to get paid something, but there's almost certainly a max. allowed withdrawal amount for the bonus.

Hello, have you then solved?

Hi, unfortunately not. I also turned to Finance

Hello .. I have not validated my license, the expiration date can be seen little. I sent a document from the Ministry of Transport where you can read clearly when it expires but nothing. And anyway the license has nothing to do with it because the card is enough. I don't know what to do. Such a thing never happened

Hello,

do I understand correctly that you have a problem passing verification because you can't provide a certain document?

Can you specifically explain what document you can't provide? I think you should ask the casino about other possibilities.

I provided the identity card, and it was accepted, the driving license that they don't want to accept because they say expired. But it hasn't expired, it expires in 2023, and cmq you can read the 2023 driving license, I sent an email asking what other document I can send.cmq I sent card statement, telephone bill, health card, in the other potty the card is enough such as identification document, card or driving license or passport. these will soon ask for a birth certificate.

Hello,

ok, so the problem is not about any missing document I guess. Except for the driving license, have any of those other documents been accepted yet?

When did your account verification start, please?

On their site only the identity card is accepted, the others are loaded, but they have sent emails only for the driving license, since June 18 that I have been going on like this.

Anyway, in addition to the license, I sent a document from the ministry of transport where my name is written, the license expires and everything.

If you want I can email you my driving license to see if it can be accepted or not.

Hello,

so it seems that the casino is working on it. Could you answer me:

When did your account verification start, please?

At the moment, I do not need anything, I'm just trying to figure out whether it is or is not too early to be concerned.

Verification began on June 18

From that day on, always the same story.

We would like to inform you that we have received your documents. However, they did not pass our verification process because they have expired.

Upload the following documents yourself in the "My Account"> "Documents" section so that the account validation process can be completed and your pending withdrawal can be processed immediately.

• Passport or driver's license - All 4 corners of the document, your name, photo, date of birth and expiration date must be visible