Solcasino.io - general discussion (page 2)

I won €3400 at Sol Casino on Friday and then verified my account. That actually happened very quickly. Then I contacted customer service and they assured me that my winnings had been transferred. Today is Monday in the transaction list the payout is still the same. I write to customer service and they tell me that there was an error and that the money will either be credited, transferred to my player account or to my card. I am very disappointed with the site. Yesterday I won €48,000 and was really looking forward to my win. Now it is not paid out and is apparently being checked again. Here I found a post that sometimes players wait 31 days for their winnings. It's a shame, I'm very, very disappointed.

You absolutely don't have to wait that long. If you're a fighter like me i'll advise you to take the approach i took in my situation. Simply report them to cybercrime investigators Forexfraudteam/Gmail/com and what the tables turn.

How do I do this exactly??? thanks for the tip

Send Forexfraudteam @ gmail com a case report. You can attach a local police report for legitimacy but not a requirement.

OK, but that's also shit. I'd rather wait, but thanks for the tip.

So, now you're talking about 78 hours. I no longer expect that I will get my winnings. I think they are looking for a reason not to pay me my winnings. But I won't give in and if I have to, I'll sue her.

I would strongly suggest patience in this situation of yours, if I may. I can understand, that it is not easy, and that you want your money which you've won, but it is quite usual, actually, that the casinos provide an additional checks when it comes to bigger amount. As Veronika has also said in your complaint, they even have that stated in their rules. Let's wait how your case will unfold, and hopefully our team will be able to get it solved quickly. For now, just please, try not to get in any conclusion, and keep us updated. Have you got anything new from the casino, by any chance?

I've been playing on Solcasino for about half a year. It's a nice platform, but the withdrawal limit of $10,000 USD per 24 hours is really annoying. However, the withdrawals are instant and reliable. They offer a wide variety of games and also a small cashback on playing. You can use many different methods to deposit funds, and the Solcasino community is really nice.

So which payment method do you prefer at this casino?🤔

I prefer crypto deposits and withdrawals. However, I don’t like that there are limits on withdrawals while deposits have no such restrictions.

I’m writing this thread to denunciate abuse on the behalf of Solcasino, wrongfully accusing me of violating ToS and that won’t give me any money back after banning my account.

I deposited around 2500$ (8 Solana) at the beginning of November on Solcasino to do some sports betting and won around 7000$ in a few days. After these wins, my balance was around 31 Solana and my account got limited to 1$ max bet very quickly afterwards. 

Not being able to bet there anymore, I first tried to withdraw 5 Solana and the withdrawal worked fine without any issue. The next day, which was November 13th so you have a sort of time frame for what’s to come next, I got asked to complete KYC, which I did.

Within the next few hours, everything on my account was locked and a popup window told me I had to contact the support. I tried to reach out to them for days, but they would never reply to me. 

I finally managed to talk to the support on discord on the 22nd of November (picture 1), and they told me that my account was under review and that they would issue a final decision on the 30th of November regarding what would happen to my account and my money. In the meantime I told them that I was ready to have a video call to do further verification as it’s written on their website (pictures 2 and 3). On the 27th, which was 3 days before the official verdict, the live support person tells me that I may only get my initial deposits back and not my winnings, which is obviously pure robbery (picture 4).

The message I received as a verdict regarding my account on November 30th was simply that I violated ToS (which I obviously didn’t, I just won a lot getting lucky in a short amount of time) and that they will not tell me how they found it, because there is no violation (picture 5)

I even offered on several occasions to do further verification, none of which were even acknowledged. The fact that the live support person I was talking to, was mentioning account closure and initial deposit withdrawals on multiple occasions before a verdict was even reached, is pretty clearly indicating a lack of objectivity in the process.

As of now I have to wait until December 30th to see what I can withdraw, without being sure of what I will actually be able to do. It creates a lot of stress as there is a lot of money on the line and that Solcasino doesn’t care about its customers at all. I heavily encourage anyone creating an account here to close it as fast as they can to avoid receiving the same treatment as I did.

I am really sorry about this experience you have to go through there.

Unfortunately, our complaint team would not be able to offer you any help as it is related to sports and we don't have any department dealing with it here.

I would suggest you try one of these sites to get some help:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Also, as this casino operates under the Curaçao (GCB), you can submit a complaint to them, and hopefully you will find a solution to all this.

Have they even explained what rule you violated?🤷‍♀️

Wild Chicago at Solcasino.io is so much fun! The bright and colorful design, along with the exciting game features, really make it special. Each spin is full of excitement, and the chance to win big keeps me coming back for more. If you love fast-paced games with lots of action, you should definitely give it a try!

No they absolutely didn't say anything. I'll try to follow these links and see what I can do but I doubt there's any hope for me to get my money back

Uhm,... without a proper explanation, I imagine the situation seems dire, but try not to give it up too soon, please. I will keep my fingers crossed for you, at least!