Snatch Casino - general discussion (page 39)

No one should have to wait that long for verification. Were the documents you sent accepted, or were some of them rejected? Did they comment on the last thing you sent, i.e. your transaction? 

If I were you, I would immediately file a complaint at this link. 

Our team will try to help you, because waiting three months for verification is too long. 

Are you going to do it?

All were accepted but it takes so long for them to respond...Now Im still waiting for their response for more than 3 weeks on the screenshot from the transaction I sent..

I already filled a complain there thanks!

I would definitely expect a quicker response. Is this document/selfie still pending in your player account, or is it not possible to see the status of documents? Did you perhaps send them a follow-up email asking why it is taking so long?

It's not possible to see the status unfortunately.. I've sent them on 18th of August..So it's been a month already which is crazy.. I've sent them multiple emails during that period..All they saying is that there isn't an exact frame time,they understand the frustration but I should be patient.. It's getting ridiculous now..3 months for a kyc verification...On any other casino I've played it was done the same day I've sent the exact same documents

Well, if you did everything necessary on your part, then you did the right thing.

I don't really want to ask you to be patient, but we have no other choice at the moment until we come up with something relevant.

It's a shame you didn't come sooner, maybe it would have been resolved by now.

I didn't know public complain was a thing until a friend of mine recommend it to me..I would have done it earlier if I knew it..

Anyway I hope this whole situation gets resolved soon..

At least it's good that you eventually found us.

I also believe that it will be quick, but above all, I hope it will have a successful outcome.

I'll be waiting for news.

My god casinoguru must be raking in affiliate money from this group. To allow this group to mess with players across all their brands is just wild this is acceptable.

Sorry, I don't remember, but do you experience any issues at this particular casino as well?

Couldn't find any complaint here. Or did you just want to write it in general?

As we said many times before, we always fight for fair play when possible. It doesn't matter what money we get from whom; if their behavior is not fair, we will intervene.

Which group would that be?

Thanks for letting me know.

support@snachtcasino.com

You have to contact the chat and report the error.

You have to save an e-mail from them and always enter the link in the e-mail.

You have to make a public complaint.

I noticed that their rating is still high.

Unfortunately, the truth is that I don't want anything to do with this casino. They probably just wanted me to contact them. They humiliate players by asking for pictures of their online banking that other casinos don't ask for.

Maybe they are just avoiding paying. I noticed that similar complaints had come from elsewhere. Cheers to Snatch Casino, they can remove their casino from the internet as completely unworthy. Thank you.

I opened a public complaint and received my winnings.

It took me over a month to receive 182 dollars, I filed a public complaint and I received my winnings, if you win you can't play anymore if you don't you lose everything, if they take a long time to pay you have to be more patient than them to wait to receive your winnings, while you wait you can play in other casinos.

Public complaint