Snatch Casino - general discussion (page 37)

Funds fluctuating indicates they are moving funds around in the internal ledger. Not on chain can that be legal?

However, in Italy the casino is still not working. It's been under maintenance for a week now, and that's not even maintenance... Shame on you!!!! Even the Casino Guru team hasn't responded to me in three days regarding the complaint I filed against the casino.

I understand this situation feels stressful. Please keep in mind that my colleagues have up to 7 days to respond, so it’s not something unusual. From what I can see, the casino’s maintenance isn’t going smoothly, but they are clearly trying to fix things. Another player even mentioned shifting balances, which could mean they’re moving to a new platform or finance system, or perhaps merging systems—it’s hard to know for sure.

My colleagues are monitoring the situation, and I really hope everything will be stabilized soon. I know waiting is difficult, but please try to stay calm in the meantime.

If you ask me, it would make much more sense to keep the site down until all is working smoothly. Instead, it seems that the casino is still trying to get back online as soon as possible, yet the outcomes are causing further difficulties and stress for players. Just my opinion.

At least the casino representative was invited to join your complaint; hence, I believe we are going to know at least something. I imagine the frustration and would like to thank you for your patience.

As more information becomes available, Mirka will try her best to mediate a just resolution.

I also received an email today stating that I should submit my documents in ENGLISH regarding the KYC process (again, at my OWN request...)?! How is that supposed to work with a German bank account and German phone provider? Here's proof of the email communication. This can't be true!

you will never get your money back

i wait 2 month for the withdraw, he Nevers comme 😉

Ans the game is cheated, I winn 100’000 but I never can withdraw, good luck, ans I spend 5000.-, I wait all m’y Life

Hello, I imagine it might be shock but tons of casinos prefer English, and the translation is required. 🙁

I guess a GGL-licensed casino, on the other hand, would never suggest that.

My bank allows me to pick from 6 languages when generating documents, do you have similar options, please?

I've now submitted both documents in English. It's still completely unnecessary; every other casino can handle the standard German documents. I'll keep you updated. Thanks for the tip, Radka.

Let me put it this way: it's dragged out until you've lost all your winnings. When I read that the finance department is working on it, my hair stands on end. What on earth is so difficult about making a transfer? Or are they just apprentices?

Hello, I'm glad you had the option. I agree that it looks weird, and in my personal opinion, German documents are not that unusual; hence, a big international group could handle this more conveniently. Well, I do hope this was the last struggle you come across with this casino, but I think their withdrawals are still not that quick. 🙁

I'll definitely be around for updates, thank you!

my account got blocked for no reason, can't contact live support without logging in, they don't answer the emails, any way to contact them?

Is the website still down? I can't log in.

Hello, the way I see it, the site may still be offline a few times per day. Yet for me, it's currently working at this moment. In any case, you are welcome to submit another complaint if you like. It is vital to distinguish between a closed account and technical maintenance, just saying. 🙏

I mean I can access the website but not log in

Oh, I see. Is there any message available suggesting a reason? I really think you should complain. If you can't access your account, have some money stuck in there, and the casino did not tell you what happened, I do not think this is right or fair.

Complaints are right here: https://casino.guru/complaints/create

It is up to you, but if you can't make contact with the casino anymore, I see no other way to get answers...

No, I don’t have any money stuck there. I’ve been playing at this casino for over three years and I really enjoy it. I recently received a great bonus offer and just wanted to play. I’m also not banned from any of their partner casinos like Iwild, Immerion, or Ybet, which is why this situation feels so strange.

Seems like there is on good place to start serching for answers. I'm assuming this accout closure went out of blue sky, right? Did you remember anything strange happening in the casino just before the account was closed. I mean weird questions, or checks. Perhpas they stop offering services to a few more contries? However they would have told you, I guess.

Oh, I wish I could help you get some answers, but I do not know where to begin. 🙁

I don’t know, it’s just weird. Recently, my accounts also got closed on Joocasino, N1Bet, N1Casino, and LuckyHunter — but without any explanation at all XD.