Snatch Casino - general discussion (page 35)

Hello,

I'd like to thank you for sharing that, because rejecting your review was indeed a huge mistake on our side. The moment I spotted your post, I got the review approved retroactively.

I apologize for this inconvenience. I'm glad you were paid after all.

I see that this son of a bitch, Snatch Casino, has been upgraded from 8.0 to 8.9. Despite numerous complaints and evidence of fraud? That's not normal, and it's absolutely embarrassing for your team to set the ratings!

Never seen anything so ridiculous 😀

I don't mean you @Radka, I know you're not responsible for that.

Shocking behavior to see this upgraded to 8.9

Dozens of players not paid for months. Sad to see the owners here being bought out by affiliate money and paid to raise ratings. No other explanation for it.

Hey there, I perfectly understand the feelings. I saw that too and immediately consulted the event with my leader; as a result, yesterday we had a call with the Complaint and Data Team and a few of our top leaders to discuss similar situations.

I'm currently waiting for an update from our affiliate specialists and comments from the Data Team.

Will stay in touch.

Hello,

The simplest explanation is not always correct; however, as I mentioned earlier, I am quite shocked and am waiting for other teams to provide me with details and updates on this unfortunate situation.

New here. LMFAO at the name choice of the casino. OMFG

Hello,

As far as I was told, we showed them lowered Safety Index before to demonstrate that we will lower it significantly if they fail to start paying out players with open complaints. It took some time, but eventually they improved their efforts. However I agree the situation was weird. As a result, the majority of players have been paid after that. However, one relapse, and my colleague from the Data Team assured me that the impact on the Safety Index will be quite worse.

Casinos like Snatch are big and well-known, and there will always be complaints, but based on the actual number and complaints breakdown, most of the actual delays are not of the same kind. Based on our findings, the casino fulfills its payment obligations aside from a few new complaints, but mostly those are in early stages—gathering information from players.

I'd like to say that I'm aware of the quite irrational picture you have been seeing. It took you more than 3 months to get €100 and the complaint was closed and resolved with no impact on the Index. I get it perfectly.

However, as I said, based on experiences with another group of casinos, we prefer a less invasive approach so we could get the final improvement and ensure at least those who had not lost the money in the process (I'm deeply sorry for that outcome) will be paid. Of course I understand the whole time it looked like we were just standing around waiting without taking direct actions.

The casino claims there will be no issues now, and we are waiting for the real outcome. I understand this is not the best comfort for you; I would be disappointed too.

Well, I'm in touch with my colleagues; we're exchanging concrete complaints and thoughts.

Good evening, does Snatch Casino work for you? When I try to log in, it says the site is under maintenance. It's been almost a week now...

All of their casinos are down.

This usually occurs when there are a lot of complaints and deadlines of payments demanded by forums or else...

They disable their casinos and use it as an excuse to not pay players.

They must not be getting any deposits to just shut their casinos down for so long.

Hi,

This situation could also arise due to changes in the platform that casinos operate on, modifications to the payout system or payment provider, alterations in ownership or structure, or various other factors. But I often hear that they are closing due to a lack of resources, which I understand, especially after what many players have been through.

Still, the worst-case scenario, however, is currently unsupported by any concrete evidence. I'm personally not that convinced that this is the end.

Good morning, I've been chasing my winnings since July 31st. A total of 10,000 is still waiting to be paid out. I contact support every day and put pressure on them, even now that the casino has been offline for almost a week. I've never had any problems withdrawing there before. Today, they replied that the technical problems are ongoing and they're looking for a solution. Blah blah, always the same standard responses.

I hope that Casino Guru can at least make a difference for players who, like me, are still waiting for payouts.

Snatch casino, seems they have snatched my money.

The casino is now down, and after ac3 day waiting period, with responses assuring me my withdraw was queued up and ready to go.

On the third day my withdraw was cancelled, without any explanation.

I contacted live chat and was told I needed to submit kyc documents, after I was told it was not required.

I submitted the documents on July 25th and it's now Aug. 14th.

Every long awaited response from any email communication is the same scripted response.

The only responses I got that was quick and positive was in regards to an inquiry if I was allowed to play while my withdraw was frozen/cancelled.

Oh yes, absolutely you can play.

I haven't touched the balance.

I certainly get plenty of emails encouraging me to take advantage of bonuses and deposit lol

A lesson in pure frustration!

I write daily to get my winnings—and honestly, what kind of maintenance is this that takes a whole week? I don't consider that normal; I simply call it procrastination.

Where is the licensing board commission in all this?

💡

Sorry I dont mean to laugh as its not a laughing matter...but if you think your getting your winnings in a few days, i have some bad news to tell you. Cashouts here are 4 months at minimum...if at all.

I wrote to the authority that oversees this casino. And lo and behold, they are no longer responsible for regulating these casinos. This is all getting very bitter.

This is what it looks like

gaming license from the Curacao e-Gaming, license number 8048/JAZ2019-049, issued by the Government of the Netherlands

Antilles.

Yup not surprised

Ha a few days it's now day 25 and the casino is " down for maintenance" smh