Snatch Casino - general discussion (page 24)

If I may, that's correct, because casinos with higher Safety Indexes are considered safer. This makes them available for promo bonuses. However, many people overlook the fact that the Safety Index focuses on whether casinos pay at all, rather than how quickly they do so. That's, in my opinion, the weaker side. Other similar portals are judging casinos based on their quickness - we do not, because we have no relevant proven data in that regard.

We're glad to see players looking for information on both sides and aware of the differences - regards from the Data Team!

Hello,

I agree that there are some drawbacks to the Safety Index. I hope you find reading my honest responses to other players worthwhile.

I have now waited four weeks for the result of the alleged Fair Play Check.

There was no response to emails and the complaint was only responded to on the last day.

As with all other players, the withdrawal was canceled due to re-verification.

There is no way to sugarcoat this casino; it is clear that this casino is hostile to players and should not be advertised under any circumstances.

Amount 850 euros

People, this is just to much for me to swollow, same shit like politics, empty talks and nothing will change…

Simple:

You can deposit ???

… but you can’t withdraw????

SEND THEM TO JAIL !!!

I lost more them 30k euro there, and now first time a bit bigger cashout, there is a system issue or whatever???

I DON’T CARE, I WANT MY MONEY!!!

So hard to understand? First payout and then we can talk!!!

But where do you pay out? Since the switch, I mostly only see people here who, like me, have been waiting 6-8 weeks for their money and will probably never get it because these disgusting, dirty clowns from this PissCasino are just dragging everything out with their cheap, standard texts. If the casino clowns write for 10 months, "We will process your verification/payout as quickly as possible," does that mean they're paying out and are still rated green? 😀 That's harassment and fraud, no payout...that has NOTHING to do with a normal, reputable online casino. It's a shame that these clowns aren't in jail there and are still partially protected/approved of here.

I was addressing the complaint outcomes. Until the casino pays out complaining players, even eventually, there is not much to penalize them for as long as the motive is hidden under "re-verification" or other "further security checks."

I agree that it is pretty obvious and as long as the Safety Index does not reflect user experience, standing alone, it does not come in line with players' expectations. I get it.

As I said, our angle is quite different at this. The closest we can get with delays is when the casino has no "explanation" for not fulfilling its own withdrawal limits. That, in my opinion, takes us back to the obvious I mentioned.

I am already preparing a complaint towards their regulator - Curacao Gaming Control Board.

Next step if this is not resolved will be suing both the Casino and Gaming Control Board for allowing this to happen. Thankfully one of my best friends is a lawyer with huge experience in dealing with such casino scams.

And then I’ll take much more then they owe me now. Plus, as someone who was working as top management igaming companies for 11 years, I know how to ruin someone’s reputation and business in this industry.

I’ll go after their affiliates, then game providers, then payment providers, then licenses, then review sites, streamers, forums, telegram groups, social media, until they have nothing to operate with.

You're saying we shouldn't just rely on the score, but also read the other reviews? My casino review isn't even being published because it would be unfair to the casino, as I still have an open complaint. This is a bad joke. Even if my complaint were resolved, I would still maintain the poor rating. It's very suspicious that the casino continues to receive good reviews. It seems as if this is what's intended. What needs to happen for this casino to at least be downgraded?

Exactly the same thing happened to me, the review has been withheld for 6 weeks and not made public 😀

These disgusting dogs at Snatch MUST be punished, it's disgusting what these clowns are doing. For the fourth time in my open complaint they write 'We're trying to speed up the process' 😀 It's so sad that people keep believing the casino and sometimes even defending what they're doing. The people here at CasinoGuru can't do anything except wait, but the least they can do is unlock all the reviews to downgrade this piss casino. Nobody looks at this forum who doesn't have their own problems. People click on the first link and see over 8/10, think it's a reputable, fast & good casino. Then they deposit, win and, like everyone else, never see their money and only then get involved in this discussion. Then, when it's too late!

This is not meant to be a personal attack against the CasinoGuru employees; the fact that they help or try to help is good, but the rating and evaluation system is very questionable.

Precisely. We never tell players that only our academic or scientific review is the only review that matters. Internet is full of a variety of reviews about almost anything.

So to say, the rating remains the same because the complaint was resolved. This is how it works. Thus, as I said, many players do not read the guides we provide to explain how we review casinos and then have different expectations. Once more, I say I understand that this approach is not suitable for anyone.

We mainly focus on whether the casinos pay. The rest can be found in user reviews, complaints, forums, etc.

14 days later withdrawal is still not processed, they just lie constantly, every day i get 4 different reasons why my withdrawal is not getting processed. I even met a whole community on Reddit with dozens of players who never got their money.

SNATCH CASINO ARE ULTIMATE SCAMMERS AND FRAUDSTERS. DO NOT PLAY THERE.

Obviously these review sites are protecting them, because they earn affiliate money from them.

I am sorry, but I see a bit of a contradiction there. Why then do you want us to help you with a complaint if you think we are protecting them because we are getting money from them? Isn't that a bit contradictory? 

The fact that you haven't had money for two weeks is pretty sad, unfortunately, according to what we should be able to read from other players, the casino pays out quite late. This is of course not an excuse for them, but in some casinos it is. I would like to see the complaint progressed and we contact the casino to get paid as soon as possible. Every day having a different reason why you still don't have the money is not normal. So I know how you feel.

I hope it will be over and successful as soon as possible.

Strange that more and more people are NOT getting their money (after 8-10 weeks) and it's still at 8.9.

And you don't let anyone who didn't get their money (like me) write a review that will be included in the rating.

This has nothing to do with authentic evaluation.

There MUST be a warning about these fraudulent clowns SnatchCasino and not advertising it with high ratings. I've written this many times, but it can't be true that the casino's dogs can get away with such a scam 😉

So after more then a month of waiting a "fair play review" was thankfully finished so they asked me for my passport again.

I sent it right away and they need 1 more month to send this kind of response??? JOKE

They have all my documents for a long time, and now its because of bad quality and angels were cut?????????? DAMN LIARS!

I WANT MY MONEY WITH INTEREST !!!!!!

That's a big joke. This tactic of not paying out money is disgusting, so much scam..unbelievable!

I can see that your user review is pending due to your ongoing complaint. Our system will allow it to be viewed by our team only after that, actually.

And also please know that user reviews are not counted in the safety index of online casinos on our website. If you'd like to read more about how it works, please find it here.

Hopefully our complaint team will be able to help with your case, though.

It is surely a long time to wait for some reply from the casino, and I can see that they still haven't posted anything in your complaint thread. Right?

Hopefully we'll have some news soon.

Has anyone here received their money since the operator changed?

Can't be serious that there are over 160 complaints at CasinoGuru (the other sites as well)

and all these affiliate sites continue to promote this casino.

I no longer expect any payout.

But the fact that CasinoGuru rates this casino 8.9 really annoys me!

All these 50 free spins reviews are fake!

Unfortunately, it appears to have remained relatively unchanged since the change you mentioned.

The issue is that the Safety Index is based on whether the casio pays, not how quickly. Unless the casino stops paying out, the rating will not decrease. Such situations are a kind of edge, and I completely understand your feelings. I feel the same, because explaining that such user experience is not even worth a short warning about delayed withdrawals is, in my opinion, not the best call. Still we rely on facts and data driven analysis; the Caino pays—eventually. 🙁

The rest can be found on the forum, in the complaints, and in the user reviews.

Speaking of which, what 50 spins reviews are you talking about, please? We could use a good hint to keep the user rating unbiased.

Should have read the messages here before depositing.

Seems like they are stalling with my withdrawal as well.

Will update, but not holding my breath.