Snatch Casino - general discussion (page 22)

Hello, my account was banned for "duplicate account" reasons. My partner created an account because they liked the site, and we were both playing from an iPad. We both wanted to take advantage of the promotion where you get 40 free spins. I won $40 from that, but in order to withdraw the winnings, I had to make a deposit. I made the deposit, and then my account got banned for duplicate accounts. They took the money from my account, didn’t reply to any of my messages, and ignored me for 5 days. I tried to contact them, but got no answer. My deposited money was deleted and transferred to their own account. I also tried contacting customer support through the website, but they didn’t care either — I waited 50–70 minutes for someone to join the chat, and then they just closed the conversation saying it wasn’t their responsibility.

If so, I will try to talk to my colleagues about whether it would be good to have some warning on our site.

But we'll see how it turns out. 🙂

That's nice but try to see that the casino has 0 unresolved complaints, maybe you will know why we still have it on the page. Players shouldn't give in to waiting, pressure and playing with money out of frustration and go through with the whole process. If the casino does nothing and does not resolve, it will get black points and the safety index will be lowered.

They have an alleged provider request open for a mere €100, but I'll pay it off on principle if these disgusting dogs are still paying out players. Under no circumstances should you deposit with these clowns in the casino group again; unfortunately, you'll probably never see the money.

I've never experienced so much cheating before; the Mist-Rabidi group with their excessively long 5-week payouts is even more reputable.

Hello.

Yesterday, it seems that the casino paid out a prize of €395,000 on the "big bass" slot. It sent an email to all players. 😄

An update from me. They completed the "checking" and asked for the KYC even if i completed one in the past. If I manage to get my money I will update you.

At least something has moved forward. Sometimes casinos do additional verification, so I hope everything will be fine. 

I will wait for further developments. 😉

The poor player will probably never see his money...if that even happened 😅

Dont need to be rude. Here is the photo of the email. Instead you could have said lets hope she will manage to get her money 🤷‍♀️

BEWARE, THEY DON'T PAY.

They hold your winnings, when you play and have pending withdrawals the games keep crashing, it takes weeks to collect the withdrawals.

First class criminals!!!!

Hello, I guess you would be interested in this thread. Could you please let us know how long you have been waiting so far? According to what others have been saying, the casino pays eventually. I hope it is positive and still valid.

I wasn't referring to you; I was responding to someone else. The casino is trying to rip off a lot of customers and not pay them out. I hope you get your money. But this person, who won several hundred thousand euros, will probably never get his money back because they're scammers!

Finally they completed the KYC and got my winnings. Really slow processes in this casino so I wouldn’t recommend it.No updates in my emails or my messages only one representative helped me and opened the ticket. Let's hope in the future they fix that. And really stupid that they replied to the complaint on the last day so they will not get the bad review. They managed to lose players with this method.

I hope they will give the money to all the players.

That is really great news! Thank you for the update.

If you'd like to rate this casino, you can do so by writing your review over here. It helps others to better understand how casinos work when players do so, you know.

After the alleged 'provider request' was processed (strangely, in the last few hours here, in which the casino had a chance to respond), the verification process has now been running for another week. There are only two photos, and those fraudulent, perverted clowns at the casino are dragging it out again to harass me.

Please NEVER deposit here, folks! You'll be lied to, cheated, ripped off, and scammed, and you'll most likely never get your money back! This casino MUST be downgraded!

I hope you don't mind me adding the link to your complaint here, because it, in my opinion, serves a very cool description af the events... 🙁

https://casino.guru/snatch-casino-player-s-deposit-is-delayed 👈

If the casino repeatedly claims to be reviewing something or communicating with other providers, it is very difficult to prove they are just stalling; however, documenting these claims with date stamps feels akin to witnessing torture.

I'm still waiting for the "provider request"

I have filed a complaint here.

Thanks for the info

As I said, it went through for me, but be prepared for the verification process to take forever afterward. As I already mentioned, it's been over a week now, and nothing's happened. Payouts are suspended again in the meantime.

This clown casino is the worst kind of trash. I hope we still see our money.

But this time it's no longer a provider request (which never existed anyway, the casino is just scamming its customers).

It's now the verification process that's going through the casino, and it's taking so long again. 32-33 days have passed for a measly €100 payout 😀

You're right on point, and I think keeping the complaints accessible here on the forum could potentially prevent others from going through the same hell.

The worst part, both from my side and from many of my colleagues' opinions, is that we basically know that those companies are going to pay eventually, but it is necessary to submit the complaint and play the stalling game to the end!