Snatch Casino - general discussion (page 21)

The same problem with me - 3 weeks. Now can't even login. I doubt it's not just a bug. I guess they blocked me.

oh no, I guess it’s coming for me.

I know my voice probably won't count much, but you are very correct. A few casino groups have changed ownership, and the results in a few cases are catastrophic.

My Complaint Team coworkers are always pushing for players' payment, as we don't know what would happen if we left the complaints unresolved. Players would not get the money, and perhaps the new casino, "Wave," would no longer care about it.

I imagine it may sound stupid, but sometimes closing the complaints within the usual timeframe is the worst call because the casinos may see that as the goodbye gesture and stop cooperating. It's quite a delicate matter and quite complicated situation in 2025 🙁

I'm sorry to step in, but would you mind submitting the complaint too? Although my knowledge of your circumstances is limited, I suppose it would be worthwhile to try a free complaint. We are really not ok with players being tossed away, but forum posts have literally no impact since only admins and players are present on the forum.

I'm just saying you are welcome to do so. https://casino.guru/complaints/create

Hi,

It seems that this is the case with snatch casino.

I have already filled a complaint but it takes way too much time for you to answer and I get with so many complaints with the casinos. I wont leave it though I will wait until you find a solution.

It's more likely that this will continue until the casino finds a solution.

The complaint process is not a sprint, so please get ready to wait. Are you familiar with the concept, please? ,

Each party has 7 days to respond. I know how that sounds. 🙁 I'm sorry for bringing such news.

Ybets and Immerion are doing exactly the same thing with these alleged 'provider controls' and account closures out of nowhere without paying out any money.

Look, there are 10-15 open cases with SnatchCasino (since the scammer group bought the casino), and all of them have the same scam attempts from this crappy casino without paying out. Some have been kept waiting for over three weeks, or accounts with money in them have been closed, and you're still leaving it at 8.9/10. I know there's nothing you can do personally, but please bring it up with your management department and tell them that this casino is a scam and needs to be flagged as red.

Hello,

I understand what you're saying and as I explained in the other threds - our Data Team respond to how the casinos resolve or leave unresolved these specific complaints.

Your perspective is very direct, and I get it. However, consider the alternative for a sec:

Complaint Team immediately closes all open complaints about delayed payments as unresolved because all the casinos are not responding very clearly or in time. Result? Yes, the safety index will be lowered; however, the players won't get the money, and the group will very likely lose interest in resolving any other players' complaints since the safety indexes will be very bad.

in our opinion, it is not worth it yet because my colleagues are still engaged in persuasions. Cutting all the options is reserved as the last call, if you know what I mean.

Many players keep mentioning that the higher safety index is wrong; in my opinion, they are just used to consulting a single number to go playing in a casino without bothering with other important aspects—open complaints, user reviews, and forums. It is no coincidence that all three sources are visible together on the same casino page. It is not just about one number, I'd say. The Safety index indicates the likelihood of payment, not the timing.

Still, I understand you may consider that differently.

Hey guys, I have this opinion.

This is standard procedure, although I agree that a casino with such a reputation should respond or provide an explanation in some other way, if not through a complaint.

I think we should wait again from now on, unfortunately I have nothing to add at this time.

I’m in the uk and I’ve just read uk is restricted and I’ve won quite a lot!! Now I doubt I’ll get it

If the casino lets you register by providing all the correct information, we believe that they have to pay your winnings as well.

So if you experience any issues with the withdrawal, please let us know, and we'll try to intervene.

I have the problem that my winnings are not being paid out. Reason: Check with the game provider!

Anyone have a tip on what to do? Thanks

Hello, in this case you can't do anything and you have to wait for what the game provider tells the casino and if everything will be OK. How long has this situation been going on?  Do you have any idea what could have caused all this? 🙂

I have played several game providers and games.

Hacksaw NoLimit Pramatic

As many people have written before me, I assume that the casino does not want to pay out.

(900 euros over 1000 usdt)

I've been at this casino for a while now, but now there's been a change of ownership.

I will wait 14 days and then file a complaint here.

Let's see how many players have the same result here.

Its been already 25 days and no updates. By far the worst casino. Even with the complaint they don't answer.

Very good thinking, I would say try to wait as you say and when the time comes, file a complaint. I might have filed it a little sooner, but not much sooner. Check with game provider may be but it is happening to more and more people.  

Unfortunately, the casino has the right to do this and although it is annoying, don't gamble with your money and I believe we will be able to help you if the casino doesn't pay you out. 

I saw that the casino hasn't responded for almost a week, which means that their timer will be extended again once more. I hope they can handle it and won't drag it out even though it seems to me that's exactly what they are doing. Every player has a check with the game provider and now instead of a reply it also takes a while. 

I hope it will turn out positively though. 🤞

Let’s hope for that but I don’t think so. Even their live chat stopped responding. I think you will have many cases like that.

I still find it a shame that, despite the casino's obvious fraudulent payouts, the review here says 'No player complaints at all or only a very small amount of player winnings withheld relative to the size of the casino.' Why aren't you doing something about it? There are 20 cases and over 30 people have complained since this disgusting scammer group bought the casino four weeks or so ago...!

I forgot to write that I wanted to pay out a total of over 900 euros.

• I just paid out 25 euros new wallet (test) was there in 1 minute
• Afterwards I wanted to withdraw the rest to the same wallet, but it was cancelled (FairPlay verification).
• Screenshot available