Slot Mafia Casino - general discussion (page 5)

It has been 10 days since I submitted a complaint. I havent got any reply from you. Also after 6 reminders to casino - there was no answer. Can you help?

Hello, I believe there was a response; you can see this specific complaint here. 👈 The associated timer will also help you understand how long each party has to respond back; that's crucial, especially when you have more than one complaint active.

Regarding this matter, you have been informed that the limit was postponed due to vacation. Don't worry, it just takes longer, but the complaint is okay.

I can see that - I understand everything. But my complaint is unanswered for already almost 14 days.

in the meantime no answer from casino and none feedback from you.

I would also have one question for you regarding reviews. As I can see all the reviews of casinos are aprooved. I checked latest 5 reviews of Mafia Slot casino - all 10/10 and the users were registered in april or March. They only have one review submmited. I would appreciate if you check that too! Those reviews are purchased 🙂

I understand that much as well, no need to worry, please. Tomas has been on vacation for a week, this week, as the complaint says. However, based on the complaint, it seems like no one got back to you for two weeks. I know it's not convenient and I understand that. Please be patient, Tomas will be back.

I can only say I am very dissapointed in Casino Guru. I tried to resolve my issue via complaint. But as it looks you work together in this business with casinos. I explained the whole issue. You were not helping neither to get a response from casino why my account was suddenly closed. I thought you are here to help players. But no - you support this business. I told in a complaint 10372672x that I can’t grt any proofs because I cant reach any casino under same provider. Their chat is unabled for not log-in players, they are not answering email. So I am asking you why such a good reputation in your page for that casino? Its a scam.

Hello, I understand you are disappointed because from your perspective we are not helping you. As far as I concluded from this post, though, you cannot directly prove the dispute against this casino, which may actually result in a negative ending. On the other hand, how would you say we are supposed to confront a casino without proving your words, please?

I understand you cannot gather evidence, but we cannot either, so when you complain, you should always be ready to prove your points; otherwise, it turns into a discussion. Hence, the most important aspect of your complaint focused on the refund stands this way: "

Without evidence that there was a previous self-exclusion active that would extend to this casino, we are unable to support you. Our position is that there is no expectation for the self-exclusion in a Curacao-licensed online casino extending to associated brands. If you want to be protected in offshore online casinos, you need to request a self-exclusion due to gambling issues in every casino where you have an open account. Second, online casinos can close players' accounts at any time for any reason. As long as there is no withdrawable balance or a balance that was confiscated, we don't intervene. In online casinos where you haven't informed the support of your gambling issues, you are responsible for your account and any gameplay activity."

As you can see, the main point clearly explains itself, and even if you disagree, it still communicates fairly and objectively with you.

If you would really want to help, you would include casino in the discussion. Every closure of account for no reason is not okay. Not for a casino which you rated as GREAT. You didnt event want to get the answer from the casino. You also wanted proofs from me that I was not able to get due to unresponsive not only mafia slot casinos but also the whole operating network. Thats why my experience with you was revieved on trust pilot as 1/5.

It is clear you are not here to help players with problems but to help casinos make more money in this business - which by the way is destroying a lot of lifes.

Hello, I understand your opinion. On the other hand, imagine we would include the casino and then what would the situation be? Casino can easily say that they do not have the request you mentioned, which would make sense because, as far as I can conclude, you did not specifically ask in every single casino, and that would be the end of it all. So even though I understand you would appreciate this step, it would not bring anything handy.

When you challenge casinos, you have to provide proofs. I understand you expected that one request to solve the whole group, but that is not how it works. Next time, please do what you can to ensure that your request is confirmed and carried out. That would make the complete difference for example.

Maybe you prefer to judge others based on your expectations. That's not very safe or fair, to be honest. But it is your call.