Slot Mafia Casino - Player's account has been closed.

Dear Support Team,

I am writing to you after an extremely stressful incident that happened to me today. Before registering at a new online casino, I always check its rating on your website. Choosing Slot Mafia Casino seemed like a good decision.

First, I registered and checked whether my country was listed among the restricted countries. Since it was not, I made my first deposit of €100. I kept playing the same game and made another deposit. After my fifth or sixth deposit (a total of €900), my experience turned into a nightmare. Suddenly, my account was closed and blocked.

I tried to get more information from the support chat, but they only told me that the account had been closed due to an "administrative decision." I don't understand that since they allowed me to play for 3 hours!!!, but at the same time I requested a refund — they cannot just close my account and effectively "take" my money. The support team told me they could not help me with this and that I should contact them via email.

I sent them an email requesting a refund of my deposits, since I am apparently not allowed to play at this casino. What I do not understand is why they allowed me to play for almost three full hours — my account was active, as if they were waiting for me to make large deposits before blocking it.

I kindly ask for your assistance with my refund request. The casino is not responding to my email, nor are they helpful via support chat. My account has been blocked due to an "administrative decision," and I am requesting a refund of my deposits, as this is simply not fair.

I sincerely ask for your help.

Kind regards,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was there any withdrawable balance on your account at the time your account was closed?
• Could you please share with me your communication with the casino regarding the justification for closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas