Slot Mafia Casino - general discussion (page 4)

That is great, really.

Now to get the money, right?

I deposited $150 and managed to find myself winning a couple grand. I started picking up free spins bonuses so I would play them but then cancel the bonus right away after I was finished with it. I then continued playing through out the day and found myself at a balance of $16,300. I went to bed for the night and woke up to find only $2,000 in my balance. i contacted support straight away and when I did they had informed me that I exceeded maximum bet while playing with an active bonus. That is not the case I even have screen recordings of all my gameplays and as mentioned above I would cancel the bonuses right after I was done playing them for this exact reason I know because I checked the promo and there would be nothing there once I canceled it.

Have you confronted the casino with all this already? Could you tell us in what state the situation is now?

Our complaint team could perhaps help if you need it. Just let us know what the casino says regarding this now.

Thank you for reaching out.

Yes, I have already raised the issue directly with the casino and am currently waiting for their written response via email. The matter relates to the application of bonus terms after the wagering requirement was completed, and I have provided the casino with my concerns and supporting information.

At this stage, I am allowing the casino the opportunity to respond formally. Once I receive their reply, I will be happy to share the outcome with you and request assistance from the complaints team if the matter is not resolved appropriately.

I appreciate your willingness to help and will update you as soon as I hear back from them.

Thank you for the update.

We will wait for your next post. Hopefully the casino will be able to fix everything right.

Hello,

I am following up on my previous correspondence regarding the balance correction applied to my account.

I would like to formally request a review by the complaints/administration team, as this dispute relates to factual timing and balance separation rather than bonus entitlement.

The fixed value bonus was active from 11:21 to 11:44, after which wagering was completed and the bonus was no longer active. At that time, my account already contained $2,000 of my own deposited funds.

The win of $14,300 occurred after the bonus wagering was completed, using real funds, and not during the active bonus period.

I understand that exceeding the maximum bet during a bonus may result in confiscation of bonus winnings, however per the Terms & Conditions this should not apply to subsequent real-money gameplay after the bonus ended.

I would appreciate this matter being reviewed with reference to server logs and timestamps, as permitted under clause 15.5.

Thank you for your time and assistance.

Unfortunately, here on the forum we won't be able to do much, so please submit a complaint here and explain the issue.

Hello,

I hope casino guru can help me with my problem. I also submitted a complaint regarding casino. So,a always before entering any casino I check reviews here. I chose mafia slot casino since its seem okay. I checked if I can play and register.

I deposited first 100€ and after made some more deposits. After 3 hours they suddenly close my account due to administrative decision. I am requesting back my deposits because if I can play in the casino they neither can still my money. I tried to contact support, chat is not helpful so I sent them an email on which ofcourse they didnt reply.

If thats a fair casino they should return me my deposits - refund.

Could you please tell us if the casino you played at is the one in this thread?

Even posting the URL of it could help us understand it.

Romi, hello. I would like to clarify that this concerns the Slot Mafia casino. I have already reviewed various comments on the same issue and submitted a complaint regarding the situation described above. This is clearly their mistake — not mine — therefore I am requesting a full refund of my deposits. Please review the complaint I submitted.

I have had a similar situation before with the SpinsUp casino. They refunded me the full amount of my deposits. Please take a look at my complaint regarding the situation with Slot Mafia casino. I am asking for your help and response, as the casino is not replying (neither on email neither on support chat since I am blocked and can't reacht them — I made an effort to contact them and sent an email with an explanation, but I have not received any response. Please help once more.

Below I am also adding the link to the casino (which is completely unresponsive; as mentioned in my previous comment, I had an identical situation with the SpinsUp casino and we managed to resolve it, as they were responsive). At the same time, I kindly ask for your help with my complaint — if you need any additional information, I am of course available.

https://www.slotmafia.com/

Our complaint team will review it as soon as possible. Please stay patient.

Romi hi, its also very difficult for me to send any additional printscreens. Reasons:

• support chant only works for logged in players (they closed my account so I cant reach them
• i sent them 4 emails - no answer

Once again - they closed my account due to sdministrative decision which I think is due to my closed account under their partner casino. They should do that before letting me play, so yes I am not stopping before I wont receive a refund. Please can you share your email?

I also want to add that I had exactly same situation with SpinsUp casino - they gave me refund.

Please focus now on your complaint, and our team will try to help. There is no need to send anything to me, actually.

When it comes to the SpinsUp, though, I can see that you have submitted a complaint as well, so is it still accurate?

No, its not. Refund was received from them. Br

I would like to focus on my complaint but as casino also you are unresponsive. I gave all my comments and printscreens 6 days ago. Since then nothing.

Hello, I see. Well, if you access your profile, part complaint, you'll see this:

The timer indicates responsiveness; there is still some time left to get back to you. Please feel free to check on the complaint and its timer anytime you feel like nothing has been happening.

The mediator will be with you as soon as it is possible given the circumstances.

Yes I can see that. I am waiting for 7 days already. Just a short update: I sent casino 4 email reminders to answer my email. There was no answer. Cant also reach them via supporr chat since is limited only to player who can log-in.

Thank you for your patience; I know that waiting is sometimes the most difficult part. Am also sorry to see there has been no progress with the casino, but that can still change, I guess.

Usually, we still rely more on establishing direct communication between the mediator and the casino to ask questions and move forward. Let's stay positive.