Silverplay Casino - general discussion (page 5)

My congratulations. I would post that casino doesn't pay only if I'm certain though 😀.

I am happy you were not entirely correct at this point ✨.

Certainly false they are massacring me with text messages every day at all hours without me giving any authorization and they don't even answer the chat they are shameful

Hello. I requested a withdrawal at Silverplay Casino 14 days ago. I am verified so all documents are there. But unfortunately not the money. Can someone help me. Thanks very much.

Hello.

Long story short - I would submit a complaint.

Read the guide here then submit one:

https://casino.guru/complaints/create

Don't worry it is free!

worst possible casinos are from Bellona NV they do everything to take your winnings, for God's sake don't play at these casinos from Bellona NV, BIG SCAM

If I may, I would like to add a link to its safety index - which is quite low plus a link to user feedback calculated as bad. 🙁

Thank you for the warning!

Hello, can anyone tell me how the withdrawals are going and how long it has taken? thanks

Hello there.

I suggest you read this thread, all the tips are here. Especially the safety index, and user reviews - both have been mentioned. Browse this thread to see other player's experiences. Honestly, I would be cautious, check out the casino review:

https://casino.guru/silverplay-casino-review

Hello, have all the people that complained about the waiting times eventually got their money? i have submitted a withdrawal request almost 9 days ago now and nothing. Same copy and paste reply from live chat, should i forget about ever getting paid ? should this casino be blacklisted at this stage?

This casino does not pay out! beware, do not sign up here, its a scam

Hi, I see that you have the same problem as most of the players who have filed a complaint against this casino. However, from what I've seen, almost all of the complaints have been resolved, even though it took quite a long time. I see that you have filed one as well, and I firmly believe that even though it is dragging on, you will eventually get paid. 

Anyway, what is the casino's answer to you about it taking quite a long time ? We give casinos 14 days to resolve withdrawal requests. Do you have a fully verified account ?

I'll wait for the answer. 

Yes iv been told my account is verified and they have all the documents needed by live chat, when asked about my withdrawal its the same copy and paste answer from live chat… ‘different department’ ‘its still being reviewed’ ‘keep an eye on your email’…

I absolutely sympathize with you in this situation because I know what it must be like to keep getting the same answer. It's been 12 days, right? If nothing changes in another two, our team will try to go deeper into the situation and help you. We'll see where it goes. If you have any new information, would it be possible to let us know ? 

12 days now yes, i dont have any new info, apart from logging in every day and asking live chat for an update, and they just say the same thing over and over, very frustrating. So you guys can help when its two weeks?

Our team will try to do this as the deadline we give casinos to resolve the withdrawal passes. Hopefully it will be successful and everything will be resolved fairly. Fingers crossed. 🤞🤞

Hi Jaro,

I just recieved the money! it took two weeks but i got it

Del

Well, I'm very glad to see you finally got your money. 🎉😊

Two weeks was getting to be quite a lot, so I believe it's a relief for you. However, I would also ask you to confirm this information to Tomas in the complaint, because he is waiting for an answer whether you have received it or not.

Anyway, are you going to stay with this casino or are you going to find another one ? 

Not staying with this one! i closed my account straight away..looking for new one now

I am very satisfied with the service and the winnings payout. Of course it is a game of chance, everyone should be aware of that. Of course you lose sometimes, but in comparison, it is a very good casino and the service is absolutely recommendable.

The casino manager Diana is always approachable and absolutely customer-friendly when it comes to questions and problems and she takes care of them immediately.

Best regards

D3NNI5

That sounds great. May I ask with what kind of issue the support helped you there? It is always great to have good support at an online casino who is able and willing to solve problems, right?