The player from Ireland had faced a delayed withdrawal of 900 euros for around 10 days. He had reported not receiving any response from customer support after verifying his account. After our intervention, the player had confirmed that he received his withdrawal and subsequently closed his account. The issue had been resolved successfully, and the complaint had been marked as 'resolved'.
Silverplay Casino - Player’s withdrawal of 900 euros is delayed.
Resolved
Our verdict
Case closed
Amount: €900
Silverplay Casino
Safety Index:Below averageCase summary
Discussion
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2 years ago
Won 900 euro here last week and havent heard a thing from support since i verified account, going in to 8 days my withdrawal is pending for now, this is ridiculous now, it doesnt take this long to process a withdrawal!!
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2 years ago
Dear delc22,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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2 years ago
Hi Tomas, recieved it yesterday thanks so this can be closed off. Closed my account straight after i recieved it, it took two weeks
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2 years ago
Dear delc22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
