Silverplay Casino - Player’s withdrawal of 900 euros is delayed.

Won 900 euro here last week and havent heard a thing from support since i verified account, going in to 8 days my withdrawal is pending for now, this is ridiculous now, it doesnt take this long to process a withdrawal!!

Dear delc22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Its 10 days now and nothing from support email

Dear delc22,

Have you received your withdrawal yet? Please let me know.

Hi Tomas, recieved it yesterday thanks so this can be closed off. Closed my account straight after i recieved it, it took two weeks

Dear delc22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru