Silverplay Casino - general discussion (page 4)

I am ready to continue and to provide us with all the relevant documents with relative screenshots and to answer all your questions , I repeat I am a player who has been on the platforms for several years and I have never had and I never had problems of this type , I also did a couple of big wins like € 9800 and € 16300 received in the account in a few hours, now unfortunately I stumbled upon this platform damn the day, I loaded € 1500 with crazy commissions and to add insult to injury also the damage? Let's talk about € 30,000, it's not change for me, it would have almost changed my life given the current situation of the market in which I operate, incredible, tell me what to do and I'll do it. I await your reply, thanks for your listening and support given that Silverplay dismisses me with a semi-automatic reply via email saying that from their checks everything is in order, and of course how can they say the opposite? I am ready to continue with a complaint to the system of this platform

Hello again.

I already suggested the way we help players in my previous post:

"Anyway, first you should read this guiding article about what it means to submit a complaint - this is the help we can offer.

If you are in, submit one here."

The green text is a clickable link - use both, please.

we are in the same situation, I have been waiting for a withdrawal of 3000 euros for 2 weeks and they reply to me with copy/paste messages and without any response from kyc. i am speechless

I'm sorry to tell you but leave them for lost, do you want to hear a good one???? After all my complaints and with the documentation in hand because I have all of them in faded screenshots where it is evident that I had €25,000 in the gaming account and €5,000 of withdrawal requested and as if by magic one afternoon I saw myself with €0 on the account and the withdrawal was canceled their answer to my desperate search to understand how such a thing was possible was: your account is ok and it was you who canceled the withdrawal and made several bets. They are thieves, I would have gambled €30,000 in winnings in less than 25 minutes, i.e. a winnings that is almost equivalent to 10 months of my activity. Today they wrote to me offering me €30 of free spins without a deposit. Thieves must be sued but sued properly, we are not the only ones let's all get together and have a mass complaint let's see if they continue to be thieves

I have 3000 euros, I have saved all the screenshots of the bets, deposits and withdrawals, I have also opened a complaint against the site. I have everything documented! withdrawal request made on February 14th, kyc contacted me on the 15th to get all the documentation and I haven't had any news since that day. I will fight to the last also because I spent about 500 euros of my money in this casino.

Go ahead and fight but I don't think, UNFORTUNATELY, you will come out a winner but I hope so.

of my money I threw € 1450 documented that too.

I guess it still says "SUSPENDED" right? Well it will stay that way

Exactly!! Let's hope that in my case, given the smaller figure, they will be more lenient. in any case I hope for the intervention of casinoguru before addressing directly to whoever issued the license to this casino

This casino is part of the Bellona NV group called the dachshund gang of online casinos. Here are the criminal casinos managed by this company:

ZODIAC BET

SLOT10

DACHBET

1BET

THRILLSY CASINO

SELECT.BET

BETROPH

BETONIC

SLOTIMO

The scam on these casinos is around the corner and rest assured that if you open a complaint they will never answer you. Their regulator Antillephone equal as it is corrupt.

In case try to contact EM-group or the Gaming curacao board that maybe but just maybe they will help you.

I opened a complaint in the appropriate section, I don't understand why this site considers this type of platform reliable, encouraging us to spend our money. We are not protected in any way. I have a question, could you leave us some contact details or emails for someone to contact in case these scoundrels don't pay and the casinoguru can't resolve the dispute? You have decided not to pay, at least give us our money back!

I just noticed an update, basically my withdrawal went from "pending" to "processing" and is no longer cancelable! Let's hope so..

compliants@emoore.com

info@gcb.com

As soon as they pay you, I advise you to close the account immediately. They leave your withdrawals pending for a long time because they hope you cancel them, replay them and lose them or to find even a single minor violation of their thousand commandments in the T&Cs.

in my case I was very detailed in sending the documents, fortunately I have utilities in my name, bank statement and all letterheads, they even wanted a selfie with my face next to the document. Let's hope so. in the chat they told me that when the word "processing" appears, it means that the transfer has started and now the times will depend solely and exclusively on my bank. The certain thing is that 14 days for a withdrawal are an infinity and therefore I don't think it is advisable to spend your money on certain platforms where you have to fight to get a win.

I hope for you that they pay you your winnings, they are thieves in no uncertain terms, I would like to at least recover what I have loaded into my account which is €1500 with crazy commissions.

but I don't have much hope, however I sue the casino and I go ahead at the cost of staying behind for months. I didn't play peanuts but money they cashed.

ho appena ricevuto una mail da parte loro, tutto live!

Dear Ludovico,

Your account security has been achieved and your withdrawal processed to your payment account.

Thank you for choosing us as your betting home!

spero mi sia andata bene!! Spero!!!!

Hello there, you mentioned you submitted several complaints, right?

Where did you complain? I would include the licensing authority it's the official way.

I guess that you are certain your account was not misused by anyone else, so it must have been the casino that lost your money. Well, it will be very hard to prove I fear 🤔

Feel free to submit the complaint here as well.

https://casino.guru/complaints

Does it mean you get the winnings? Not saying it is all ok but I guess it proves the casino actually pays.

At the moment I have only received the email where they inform me that the withdrawal has been processed, now I am just waiting for the money to arrive in the account, I will notify you.

I finally got paid! I wasn't hoping for more!