Silverplay Casino - general discussion (page 3)

How is posible just on Guru Silverplay to have good reputatin

Did you get some confirmation that your account is verified?

If send all document and f waa miss somenhing dont must send you a email with that ??

Not necessarily I'd say. It can also be caused by technical problems or so.

Where exactly was your account fully verified please and when did you submit the withdrawal, please?

I'm not telling you anything like that. I'm just asking the question, to better understand what is happening.

And another question comes to my mind: Have you opted for the same payment option as you used for the deposit?

Its very easy is a SCAMM

How yoi know if dont inform you(Its a SCAMM)

Because we are not the Trustpilot and we evaluate casinos based on our findings. Everybody can write a bad review on Trustpilot without presenting a single proof, right? Read more about the casino's reputation here, if you are interested to learn how we do that in general, this is the proper article.

A good point is that the casino cooperates when it comes to the player's complaints submitted through our website, you would not find such information anywhere else:

Feel free to submit your own.

Just to say, we allow casinos 14 full days to complete the KYC and fulfill the withdrawal, in your case we need to know why your withdrawal has been rejected.

Any chance of asking their chat?

I do not understand your question 🙂.

Anyway, if you feel that the casino is a scam, submit the complaint and we will look into that. Be prepared to answer a lot of questions along the way.

That's all for now from my side.

I think this casino is closed for some kind of fraud.

Hello,

the website is accessible so I would not say it has been closed.

Do you need any help, I wonder?

I don't know which website you access but it is not accessible.

at least from spain

I'm sorry, the site is accessible even from Spain, double checked with VPN on:

I used Casino Guru Link

Maybe you should check the antivirus or firewall settings, alternatively try to access the site from using a different browser/device. Or the site is blocked due to local internet provider restrictions, however, you should be able to see that 🤔

Try it out and let me know whether it works, please.

If today if he leaves me. But no one notices that they change the link? Silverplay01, then 01, now 03, they close the rest of the pages and when I earn money, an electrical appliance company charges me. It is not strange?

Hi,

well, if you access the casino from Casino Guru web, you will probably enter the "01".

Lots of casinos use different links at once due to country restrictions, so they set allowed countries differently for each link. I do not see any harm in that.

Pardon me, but I do not fully understand the last part about when you earn money an electrical appliance company charges you.

Probably an auto-translator issue. 🙁 If you can access the site, I suggest asking the aupport abut that.

I arrived at a total winnings of 30k and proceeded to immediately withdraw the first €5000 but after a week of continuous requests for documents they did not unblock my withdrawal, because of them my winnings were lost and I got into debt now I ask what I am recognized because if they had unblocked my withdrawal I would have the money in the current account and not in their pockets, they are thieves and scammers, I have loaded around €2000 and they have not asked for 1000 documents on that account I want to close the account and an immediate refund of my winnings, I ask you please do something do something

Hello there.

It all sounds like quite a sad story. Correct me if I'm wrong, but the first problem was you could not pass the verification. It's unfortunate, sometimes this process is quite challenging for both sides. Try to imagine that the casino only relies on provided documents, hence every time they find something missing or not entirely correct, the only way is to ask you for other documents to make sure it was really you who deposited, played, and submitted the withdrawal. The casinos don't have the luxury of meeting you personally.

Sadly, the way I see it, you lost your balance in the meantime. But I have to say that the casino did not urge you to play while you were dealing with the KYC verification, am I correct?

But to me, it seems like the withdrawal was active meaning you only lost the rest of the balance. Is that so?

Because you wrote: "they did not unblock my withdrawal, because of them my winnings were lost and I got into debt now I ask what I am recognized because if they had unblocked my withdrawal I would have the money in the current account and not in their pockets"

Please explain to me, I want to make sure I understand all details.

exactly, yesterday afternoon I entered the Silver play platform with my credentials to check if they had unblocked my €5,000 withdrawal request and I had another €25,000 in the gaming account and to my enormous surprise there was nothing left and I mean nothing, in chat they replied that they had been played but I have not played anything that sum is comparable to a year of my fees how could I have played them ???? I want to report the case to the competent authorities, I can't ignore it. I sent a myriad of documents including my bank statement and that's why I wrote about the fact that if they had been quick to unblock my first withdrawal I probably wouldn't have lost my winnings, I want to get to the bottom of it, I play on about 8 other platforms and never had a problem cashing out even on POKERSTARS I won and withdrew €9800 and it was credited to me within hours. this is seriousness. my only mistake was uploading 1500€ with crazy commissions on the wrong platform because if i played on any other i would have my money in my pocket , i am emotionally devastated and i repeat i will report it if SILVERPALY doesn't fix everything within a few days from today 3/ 4. I don't know what you can do in my case I hope with all my heart that you will help me. I am attaching the before and after and as you can see when I entered the platform yesterday afternoon there were no more funds



What we have here seems like more than just one problem now.

What I see as the weakest point is the fact you say you have not played out the balance, meaning you suspect someone else played out your money, right?

Even if you prove that among other security rules, you should find one saying something like the player is responsible for the account login details and should keep them safe, the casino is not responsible for account fraud.

This is usually quite a common rule.

Anyway, first you should read this guiding article about what it means to submit a complaint - this is the help we can offer.

If you are in, submit one here.