Silverplay Casino - general discussion (page 6)

Hello, my case is the following, at the Silver Play casino I make my first deposit of €44 and receive a 100% welcome bonus and another of 25 free spins, I spend my money and the bonus without getting anything.

I make a second deposit of €100 and manage to win €230. To my surprise, when I go to withdraw those €230, my balance magically becomes €84.50. I speak to a person in the chat and they tell me that when I made my second deposit of €100 and since I had an active bonus (without money), my €100 deposit becomes part of the bonus money. This seems mind-blowing to me, what thieves.

Hmm, that seems a bit strange to me, but did you check if the bonus ended when you lost the money? I've seen this situation happen to players in the past, so the bonus has remained active even though it's not very logical when you deposit another 100 to be left with less because of the bonus.

In this case, I saw that you managed to open a complaint, so our team will try to help you. 

I strongly believe that it will be successful.

If you have something new, feel free to share it.

In case it's useful to anyone, although I already posted a review, except for the fact that they require you to bet 6 times your deposit at a minimum rate of 1.60, I'm quite satisfied with this bookmaker.

Would you like to tell us more about your experience?

Any nice wins? How was the withdrawal process, for example?

Of course, they didn't put up many obstacles except for what was mentioned in the review. However, on my first attempt, which was yesterday, they told me I had €18 left to bet. When I asked on May 10th, they told me I had completed the rollover. After playing that €18, they didn't give me any problems. I didn't win much either; in sports, they'll kick you out if you win the slightest.

So, there was some mistake regarding the rollover, right?

Have they explained it somehow, at least?

There was no mistake except that they didn't understand anything, and yes, it says so in the terms and conditions, but if you know how to bet, it's easy to meet that rollover.

What do you mean that they didn't understand, though?

Now you've got me confused, to tell you the truth.