Silverplay Casino - general discussion (page 6)

Hello, my case is the following, at the Silver Play casino I make my first deposit of €44 and receive a 100% welcome bonus and another of 25 free spins, I spend my money and the bonus without getting anything.

I make a second deposit of €100 and manage to win €230. To my surprise, when I go to withdraw those €230, my balance magically becomes €84.50. I speak to a person in the chat and they tell me that when I made my second deposit of €100 and since I had an active bonus (without money), my €100 deposit becomes part of the bonus money. This seems mind-blowing to me, what thieves.

Hmm, that seems a bit strange to me, but did you check if the bonus ended when you lost the money? I've seen this situation happen to players in the past, so the bonus has remained active even though it's not very logical when you deposit another 100 to be left with less because of the bonus.

In this case, I saw that you managed to open a complaint, so our team will try to help you. 

I strongly believe that it will be successful.

If you have something new, feel free to share it.