The player from Spain deposited €100 at Silver Play casino and won a total of around €230 but found that their current balance was only €84.50 upon attempting to withdraw. Despite contacting customer support to address the discrepancy, the representative insisted on the lower balance, leaving the player feeling cheated.
Silverplay Casino - Player’s winnings appear to be confiscated.
Amount: €230
Silverplay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 30m 14s
Case summary
1 hour ago
Public
Public
21 hours ago
Translation
I deposited €100 at Silver Play casino, played slot machines, and won between €130 and €150, plus the money I had deposited, totaling around €230. When I went to withdraw, what a surprise to find that my balance, like magic, was €84.50. I spoke with a girl from the chat to tell her that there must have been a mistake, but the girl in the chat kept insisting that my real balance is €84.50 and didn't care about the explanations I gave. I feel cheated.
Automatic translation:
Public
Public
7 hours ago
Hello Fergar41,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you claim any bonuses ?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
