Shuffle Casino - general discussion (page 9)

Hello, I understand for you it is a scam, and I empathize with you.

However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.

If you like to know more about the complaint process, kindly start here:

https://casino.guru/complaint-resolution-instructions

https://casino.guru/how-we-resolve-casino-complaints

We'll be back on Monday, so we'd appreciate some feedback later.

In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.

My username is Redix707

Mail [email protected]

Withdrawal amount +- 2079 dollars

Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.

Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.

The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.

Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.

As it is free, please feel free to give it a try.

I have exactly the same problem. Immediately after submitting a payment request, they started checking all bets for participation in fixed matches. There is no time limit for checking. This is outrageous!

What should I do? File a complaint when the payment is delayed for 14 days?

Hello,

If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁

This means that your complaint about fixed matches is unlikely to be accepted.

I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.

How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.

Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.

  "summary": {

    "totalAmount": "$847,350+",

    "averageComplaintValue": "$3,430",

    "resolutionRate": "0%",

    "averageResponseTime": "Never",

    "highestSingleComplaint": "$45,000",

    "mostCommonAmount": "$2,500-$5,000",

    "geographicSpread": {

      "Europe": "42%",

      "North America": "31%",

      "Asia": "18%",

      "South America": "5%",

      "Africa": "2%",

      "Oceania": "2%"

    },

    "timeDistribution": {

      "2024": "78%",

      "2023": "18%",

      "2022": "4%"

    }

I don't understand why you shit on a "decent" casino ))) LOOOL ))))

Radka! And what do you say? So do we need to leave reviews about scammers or not?! Why did you miss some negative reviews about this casino on this resource? It's not right to do this, we need to defend this casino to the last, so that it screws as many players as possible, and raise the rating to at least 10 points, lol) Or am I wrong? )))

Jaro, my friend! You did the right thing, no need to publish bad reviews about this casino, it's decent, it does everything right by ripping off honest players and giving you a percentage of it. Let me ask you, why did the rating of this casino drop from 8 points to 5 points? What happened? They stopped paying you, huh? Oh, the bastards, they need to be punished for this somehow))))))) Looool!

Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.

So, perhaps you need to stop being sarcastic here; no one is interested. 🤷‍♀️

If you're not interested, then move on, I wasn't talking to you!

You can't even deal with complaints about casino games, if the casino doesn't want to pay the player his winnings and tells you that the player violated some rules they made up on the fly, then you immediately write that yes, we completely agree with the casino, because we don't give a damn about this sucker who got screwed by the casino, but we'll pretend that we really tried and wanted to help, it's fucking ridiculous

Maybe watch your language a bit because it can easily lead you to be banned. What do you say?

Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷‍♀️

Good day. After reading the threads, I saw similar problems with Shuffle, they also don't withdraw my money after "questionable bets" on sports. In total, the withdrawal is about $230. Since June 21, I have only passed the verification of level 3, which was requested. In fact, the withdrawal lasts more than 16 days. Nickname on the project is pidorke34

Hello,

I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.

Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.

It's strange to me at least that yesterday I received a transfer to my account from a streamer and they still won't withdraw funds from them. Although I didn't place bets on sports with these funds. So they completely freeze withdrawals for the account if they suspect something?

Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything? 

It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything. 

Try these links, maybe they will help you there:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Hello,

I am facing same problem with Shuffle Casino.

My username is: Czapa90

Have been waiting 12days for my 2 withdrawals.

Hello, I guess you could use some help. Do you also focus on sportsbetting?

In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.

Even the user feedback described strange delays...

Hello CasinoGuru team,

I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.

I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.

I also find other similar discussions in the past, how did you resolve them?