Shuffle Casino - general discussion (page 10)

Hello, in such cases, if a player has filed a complaint, we contact the casino and find out what the problem is. 

If you have been verified, I don't really understand why they are telling you that they are manually checking something. If they were manually checking the withdrawal, I would understand, but not for two weeks. That's quite a long time, and that's how long we give casinos to pay out to players.

So my recommendation would be to open a complaint.

You can do this by clicking here. ⬅️

Our team will look into the situation, ask you some questions, and find out what is needed, and when that happens, we will contact the casino.

What do you think?

I had exactly the same problem. After several verifications (they also requested address verification), I received my payment in 20-25 days. So, I don't think you need to worry. I've heard that checks are carried out on those who bet on questionable sports, and the betting provider requests the site to undergo maximum verification.

Useful news. 🙂

How long did your verification take?

Useful news. 🙂

How long did your verification take?

Just for update. Today, after 16 days, contacting the chat again if I had to provide other documents and I was approved to withdraw without any problems.

The funds arrived after a few minutes.

Thanks everyone

After sixteen days... Well, I'm so glad you managed to pass that verification, especially under such circumstances and got the money! Thank you too.

Do you think that further withdrawals would be quicker now that the verification has been completed? I mean, this was one hell of an experience...

FALSE:

https://casino.guru/complaints/shuffle-casino-player-s-account-closure-leads-to-claim.

Errors are common and there are no warranties for the availability of services. In cases where errors do occur, the bets occurring result of error are void.

Hello schmiederkay84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified before?

Do you currently have any balance on your casino account?

Is your account still open?

When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

Do you mind getting any context for this post? I honestly have no clue what you intended to say, but I feel it would be unfriendly to just pass by without even asking.

Thank you.

Scam casino that refuses to pay out my winnings.

Hello, is the refusal or the withdrawal delayed as we observed in the past?

We will be here if you want to explain, of course. Do not hesitate, please.

Please help me, I haven't done anything. My account has been banned and I'm not allowed to withdraw money

The experience is extremely poor, and the KYC process does not allow you to withdraw funds. Reporting their license also banned your account，My sapphire level accounts have been banned!

The experience is very poor, and the KYC process does not allow you to withdraw funds. Reporting their license also banned your account, and my sapphire level account was banned! My account is: daniu1，I still have over 500 US dollars in withdrawals that haven't been received, as well as weekly, monthly, and upgrade rewards that haven't been claimed, resulting in a loss of approximately 2000 US dollars

banned sapphire account

Hi, try to calm down for a second. I understand you are convinced nothing wrong happened on your side yet for an unknown reason the casino disagrees; hence, your account is now closed and balance voided.

Well, did you receive an email or any kind of message saying which rules you specifically broke?

For instance, did your KYC get approved or fail? This could potentially be a contributing factor.

Therefore, I suggest that we try to find out why the account was closed. Do you agree?

I closed my account without any reason for the task, and there are still withdrawals that haven't been credited to my account. I am a normal player, and all KYC transactions have been approved! My account is: daniu1

If it is so, then perhaps our complaint team could try to help you out by getting in touch with the casino.

All you need to do is to submit a complaint, and you will be informed about the next steps.

Have you already requested the withdrawal before they closed your account, please?

Yes, I applied for a withdrawal before closing my account

I have been playing normally all along. I lost $50000 on this platform and one day they asked me for kyc3. I submitted it according to their requirements and it showed as approved. However, I had a withdrawal of $510 that was not approved. There are still many rewards on my account that I have not received. My account has a value of about $1500. When I contacted them, they ignored me and asked me to send an email but did not reply. Then I complained about your business license, and they banned my account. This platform maliciously reviewed my withdrawals, KYC, and banned my account. What I'm saying is the truth. My account is ：daniu1

Our complaint team will investigate the matter regarding your complaint for sure.

Please reply to some additional questions that our first responder, Tomas, has asked, and then we will try to intervene and get in touch with the casino.