Shuffle Casino - general discussion (page 11)

Brother withdrawal received within 4 hours after closing account,

My account also close but they give my withdrawal within 4 hours,

Kindly tell me your email so I can send you withdrawal proof

Title: Gold VIP Account Suspended – $90 Locked, No Support Response

Four days ago, my Gold VIP account on Shuffle.com was suspended without any prior warning or explanation. I had a balance of $90, which is now completely inaccessible. I attempted to contact support multiple times via email and live chat, but received no response.

As a Gold-tier VIP member, I expected at least basic transparency and communication. Instead, I’ve been locked out of my account with pending funds and zero feedback. This is unacceptable for a platform that claims to be regulated and secure.

If Shuffle.com does not resolve this issue within 72 hours, I will escalate the matter through legal channels and continue to share my experience across review platforms and social media to warn other users.

I strongly advise others to be cautious before trusting this site with their money.

Did this occur after you requested a withdrawal, perhaps?

Please check the spam folder in your email for any messages from the casino. Sometimes emails like this can end up there, actually.

Let us know about any updates, for sure.

Hi..no, unfortunately my account was not blocked when requesting a withdrawal ... I have no information about the blocking of my account, I do not know why it was blocked ... they do not give me any answer

Alright, I understand. It must be really frustrating for you to not know what is happening, actually.

Our complaint team could try to find out why all this occurred if you wish. Please submit your complaint here and explain the whole situation well. You will soon be contacted by one of our first responders with more information on what to do next.

If you have any questions, we are here for you.

After they don't respond to customer support and don't even give back the money, has anyone ever gotten their money out of there?

I have a situation where I made one bet, they asked for verification, passed verification, put the money up for withdrawal, and the money is pending withdrawal on my account. Support doesn't respond, they're just ignoring me. I can't contact them.

Oh, it is always difficult when support is actually not supportive at all. 🙁 May I know when you submitted the withdrawal request, please? It almost sounds like this is your first request so let me ask whether you have a clue if the account verification is necessary at all.

Also, what single bet are we talking about? I mean, could it be that you deposited money, bet it all on one match, and then submitted your request?

When it comes to contacting support, I assume you have already tried the usual methods; however, the issue is that this casino has not been efficient with fast verifications or withdrawals for the past couple of months. I guess it still could be the same. 🙁

My account is completely verified and they just don't respond to me anywhere.

Thank you, may I repeat my question, please?

Also, what single bet are we talking about? I mean, could it be that you deposited money, bet it all on one match, and then submitted your request?

I'm trying to find out whether we can eventually step in, you see.

Yes

Hello, I'm sorry for the delay.

In this case, I guess I understand. Have you ever heard about the anti-money laundering policy? Casinos or sportsbooks are not banks, so if you deposit an amount, bet on one match, and then want to withdraw, you may have a problem. This is how to launder money, and sportsbooks/casinos don't like it.

Occasionally you also need to wager the amount deposited a few times before withdrawing.

Has anything changed thus far, perhaps?

Hello shuffle.us is using unfair software in thier original games. The tower game. When I finally started winning they literally started unfair practices to drain. I am not even looking to get that little bit of money back. I would rather see them shut down.

The best way to deal with such a situation is to contact the game provider and report it to them. You can even send it to their licensing authority as well, if you really have proof of these actions.

Have you tried any of these, perhaps?

Hello,

I have been playing on Shuffle as a player since 2023. Like everyone else, we may have had some arguments in chat or minor issues from time to time — normal things that can happen between people. My level is Platinum 2 and I have a total wager of 670,000 USD.

However, over the past year, I have received two permanent bans in a row due to false reports from people in the chat, including users with no level. I was permanently banned because of their false complaints.

When I contacted Support to ask for the reason, I did not receive any response. Moreover, I was also permanently banned from Support, which is very upsetting. Despite there being no moderator in the Turkish chat, people can report others out of boredom, and we get permanently banned. This has become a major issue in the Turkish chat. Recently, some of my chat friends have also been permanently banned.

Support responses such as "we have no information" or "we cannot interfere with chat moderators" are unacceptable. My chat history has not been properly reviewed. Sending multiple emails and receiving no response at all is shocking. It is hard to understand how, on a global casino platform like Shuffle, you cannot find anyone to address your concerns.

Even though there is no Turkish moderator, I was permanently banned. I did not do anything to disrupt the chat, mislead people, or engage in any harmful behavior that would justify such punishment. I kindly request that my chat history be reviewed.

Since I could not find anyone to communicate with, I am writing here and hope to receive a response and a resolution to my issue.

Username: Tefo3457

Best regards

Dear Casino Guru Team,

I am writing to formally submit a complaint regarding an issue I have experienced with Shuffle Casino.

I have been an active player on Shuffle since 2023. My current level is Platinum 2, and my total wager amount is approximately $670,000 USD. Throughout my time on the platform, like many other users, I may have occasionally been involved in minor disagreements in the chat. However, these were normal interactions and never involved any behavior intended to harm others, mislead players, or disrupt the platform.

Over the past year, I have received two consecutive permanent chat bans. I strongly believe these bans were the result of false reports submitted by other users, including accounts with no level or activity history. Despite the severity of the penalty, I was not provided with any clear explanation or evidence supporting the decision.

When I contacted customer support to request clarification, I did not receive a proper response. Furthermore, I was subsequently permanently banned from contacting support as well. This left me without any opportunity to defend myself or request a review of my chat history.

It is also important to note that there is no active moderator specifically assigned to the Turkish chat. Despite this, users can report others freely, which appears to result in automatic or unchecked permanent bans. Several other Turkish chat users have reportedly experienced similar permanent bans under comparable circumstances.

The responses I received from support, such as stating that they do not interfere with chat moderators or that they have no information regarding chat decisions, are deeply concerning. As a player who has invested significant time and wagering volume on the platform, I believe I deserve transparency and a fair review process.

I respectfully request an independent review of my case and my full chat history to determine whether the permanent ban was justified. My intention has never been to violate any platform rules, and I believe the penalty imposed is disproportionate and unfair.

Thank you in advance for your time and assistance in reviewing this matter.

Username: Tefo3457

Kind regards,

Tefo345

May I ask if there is any remaining balance in your casino account, please?

Only that way could we help you, actually. Casinos can ban any account if they have their reason, but the money has to be returned to the player.