Shuffle Casino - general discussion

If you want to discuss anything related to Shuffle Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a deposit of 100 usdt. I played in the casino, placed bets. I placed a withdrawal request for verification. I immediately sent everything to them. It says that the account has been verified. The money just hangs on the withdrawal of 160 usdt for the 5th day. The support is gone, they don’t respond to anything. Please help me solve it!

Sounds frustrating.

Have you ever been in any contact with a real person from the casino, at least? Modern casinos prefer to handle verification via third-party apps or at least the document flow is rather automatically accessible from the casino's account.

Anyway, have you tried their socials? I bet freshly established casinos spent a great deal of fortune on marketing, so every negative feedback should meet a certain response. 🤷‍♀️

It's a tide line, but I would surely try that.

Hi everyone,

never had a such strange experience with a bookie.

I recently encountered a frustrating situation with shuffle. I requested a withdrawal over 10 days ago after completing all required verifications. However, they've refused to pay out my winnings, citing breaches of their terms and conditions.

Their reasons for withholding my winnings seem unreasonable to me. They claim I breached terms by using a VPN once (probabily i connected from a device in which the VPN was switched on, never seen a crypto bookie banning vpn) and by engaging in sure bets on their platform (i admit have covered just one of my bets placed on shuffle betting on other bookies). According to them, using a VPN and making sure bets are violations of their terms and conditions.

I believe their interpretation of the terms is unjust and I'm entitled to receive my winnings.

5.1k You participate in the Shuffle games strictly in your personal and non-professional capacity and for recreational and entertainment purposes only;

is this a bookie?

Hello. Sorry you've found yourself in this unpleasant situation. You have already submitted a complaint, where our team is actually waiting for you reply, so if possible, could you please click/tap on this link 👈 to inform them about some details, regarding your issue, they need to know to proceed further?

Anyway, from the way you actually write about it, I can not help myself, but I have the feeling you are talking about sports betting. Is that so? Please correct me if I'm wrong 🙏.

As Veronika said, the casino has got this term: "7.4. Any attempt to conceal your true location through the use of a VPN, proxy, or similar service or through the provision of incorrect or misleading information about your place of residence or location will constitute a breach of these Terms of Service." You have mentioned that you probably had on the VPN by mistake, so let's see how the casino will react to that. I am really not sure about this , to tell you the true, so I am eager to see the result. Let's hope for the best here. 🤞

Yes! Sportsbetting

Hmm, if your whole case is related to sports betting, I am afraid your complaint will be rejected because we don't have enough insight in this area and we don't have a team that would have the knowledge about it. 

However, in advance I can suggest some links where sports betting is dealt with and maybe they can help you there and you can try to file a complaint. 

You can find them here:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Let me know if you manage to resolve this somehow, and certainly as far as VPNs are concerned, I would be very careful because in most casinos it's circumventing the rules.

Fingers crossed.  🤞

I set up an automatic bet of 0.01 cent and doubling with each loss, with a 50.5% chance of losing and 49.5% of winning...

How in less than 100 launches do 17 losses happen in a row?

What are the chances of that?

Another thing, if you place simple bets of 0.01 and rotate the system reasonably, it will maintain even and alternating results, between losses and gains, just pause and place a high value, for example 50 usd and of 7 throws 6 are losses, not You can think that the results are not manipulated...

Hello,

that's an interesting count. I'd say you should also mention which game you play, so we can develop some kind of opinion based on the regular RTP and its volatility.

In general, when you play slot games with high volatility, most of the time you won't win. But when you're lucky, most likely you will gain most of the losses.

The higher the volatility, the more "dead spins" you will most likely experience. This way does not suit everyone, of course.

If I may add another general note, I'd like to mention the statistical RTP:

If a game's RTP is 96%, it means that if you start with $1,000,000,000 and then play 1,000,000,000 rounds at $1 each, then you should end up with approximately $960,000,000 dollars.

So, what you describe sounds perfectly normal to me.

Frankly, I'm not entirely sure you are talking about slots too.

Well, let us know, please.

I played dice. 49.5% chance of winning and 50.5% chance of losing, to profit 100%...

In a thousand rounds the ideal would be to have 495 wins and 505 losses... How much is the chance of having 17 consecutive losses in less than 100 rolls?

If you play 1 cents this probability remains, varying up to around 60% of effective losses, but in less than 100 plays you will have 17 losses in a row I found against all odds, a chance in 65k...

Dice!

Aaaah, in that case, please do not consider my previous slot-oriented response 🙂

Is it somehow related to the Shuffle Casino, please? I wonder whether we could get feedback from the casino too.

yes, this happened in the game Dice, in Shuffle...

Trash management that will scam the dog shit out of you by ignoring you, delaying a response, or outright just disable your account when and if you complain at all about not having been given what you are entitled to through warranties and promises.

Hi, could you please tell me what happened in the casino ? Did you have any problem with your withdrawal or did the casino take your winnings ? 

Could you help me with a description of the situation so we can look into helping you. At least try to. 🙂

So I began partnership with Shuffle in Feb earlier this year. I spoke with Cam initially, who suggested I would prefer rev share to start and I confirmed I would like to do that. He put me in touch with Cal and between these two conversations I began to onboard players.

Cal and I discussed current offers and said he would only give me a %25 wager commission structure and that if increased volume by %300 I would be able to change to revenue share.

My deal began on Feb 13th, and it wasnt until March 30th that my commission rates were changed. Since Feb. 13th I have had $2,640,000 in volume with $6,290 in affiliate earnings. The overall lack of care to adjust my rate led to me losing roughly $9,000 in earnings on a wager structure and more than $35,000 in rev share.

During this time I incurred a net loss of $22,000 from my own play while also further spending of $3,000 to build integrations for this. It was here, that I asked for and was granted to create multiple accounts for this.

2 days ago my account from the airdrop period was disabled following 9 days of asking Cam for lossback and being ignored. When I asked why, I was told for multiple account use even though the account that was disabled was excluded from betting along with my affiliate account. I requested previously for them to be in order to manage tracking of earnings more accurately. I also want to emphasize that I was never asked to submit any documentation as to KYC before my account was disabled.

Cam eventually told me I needed to be platinum to get a lossback, even though through my work with him he has dozens of times awarded players below Gold VIP for me lossbacks as it is a standard welcome offer for anyone who can coordinate such

Whenever I ask for something I get the whole "talk with support" who then tells me "submit an email" and if I ask others, I dont get any reply whatsoever on any of these methods and ultimately I am left holding the burden of the outstanding liabilities.

I have never met a more disrespectful and inconsistent outright deceptive group of individuals in my life. I generated 250k in my first 3 weeks with them and received zero support or appreciation for my hard work and reputation.

Hey, thanks for sharing your bitter history.

Needless to say, I would strongly advise you to visit an affiliate-focused forum, such as GPWA

(direct link here 👈).

Though I appreciate your update, we, aside from GPWA, are solely focused on supporting ordinary casual players. Sadly, your issue is far from our current reach.

Well, my problem is that it hurts me both casually and professionally. I submitted a complaint regarding my player account being closed and you rejected it even though I hadnt made any claim about affiliate revenues that were withheld. My player account is still -$1,794 for one and others are -$3,000~ in withheld funds aside from my partnership.

Well, according to what I saw, you mentioned some affiliate stuff and that's why it was rejected and as Radka said, your problem is far from our reach. 

Anyway, did you try the page that was recommended to you ? That might be helpful and you would probably be able to find out more. 😕