Shuffle Casino - general discussion (page 4)

I think that this will not happen to me. because I didn't use vpn, I have one account and no more. I hope I will get my winnings

I'd like to say that the standard and well-known KYC (Know Your Customer) is not the only one that may take place. So, even if your account may have been fully verified in the matter of ownership, there are many other details the casino may feel need to investigate too.

We know all too well the 3 weeks that shuffle is so infamous for manually checking accounts which have already passed verifications, while there are software solutions which are by far more accurate and cost effective than paying a lazy greedy owner who will surely misappropriate the document for their own uses later on a competitors casino 😁

Please guru, enough defending with these frauds. It’s very plain to see, even Ray Charles himself could pin the tail on this donkey my man.

I would highly suggest guru come up with some other auditing process for testing experience similar to the ones so very prevalent here. Not only that, combined with the fact they have advertised across social media using even partners and brands in the regions where in which they’re not legally allowed to just further highlights the lengths they will go to defraud a person from their money.

I would be very happy if you received the payment. But! Knowing these scammers personally, and referring to the reviews on trustpilot, the situation says the opposite. Read the reviews on trustpilot and you will understand everything. I don't understand one thing, why do these scammers have such a high rating in casinoguru?! And why do they protect them)

At first they will drag out time by all sorts of methods, when you write to them in support they will say: You don't need to write to us, we will write to you ourselves. But the joke is that they will never write ))) This is cynicism of the highest degree.

To the nth degree. They’re hoping you tell them where to shove it so then you’ll be banned like me for threats and dehumanized and character damaged on public forums across the internet. They’ll call you crazy and say you have mental problems and even so far as to that you are violent and their safety is in danger knowing dam well I’m not legally allowed to enter Australia. Good luck !

The legal route is nearly impossible and even if it were the cost is outrageous and unbearable given they’re holding quite literally millions of my commissions while I struggle thru homelessness and new partnerships where I’m killing it but only barely given the rent in my city is $4500 a month for a small studio.

Thank you also to guru for avoiding to mediate on my behalf and others too and that’s why I have created https://fused.gg where I plan to find others just like myself who need mediators in difficult circumstances and help them find the agency they so desperately need.

That's exactly what they write to me. I don't understand where their representative is.

Hi there.

I recognize what you are saying, so I believe it is crucial to clarify that, despite your partial mention, our reviewing process does not incorporate the KYC procedure because it frequently deviates greatly from standards users recognize as standards. The same goes, for instance, for the withdrawal speed.

So, if you look at the details we give for each casino and its review, you might conclude that neither of those things is mentioned anywhere. To put it simply, the speed of the withdrawal process and the quality of the KYC process cannot be measured sufficiently to be included. The phrase "Safety Index" refers to the likelihood that your winnings will be distributed in compliance with casino regulations. That is the fundamental.

Let us focus on the present and forget about Ray - shall we? 🙂. I completely understand why a lot of players thought the KYC was handled incorrectly. Alright, let us share the entire process in a user review.

Instead, file a complaint if you are unable to pass the KYC. The problem is that there will not be much change unless we comprehend and look into players' perspectives in order to challenge the casino's practices. Although opinions expressed in player forums are interesting, they must first be validated in order for the casino to determine what was wrong or unfair and, consequently, the basis for the punishment. That's it.

Only four of the 24 complaints that have been filed against this casino have reached the final stage and been settled.

Are you able to go through the investigation yourself and disprove the casino? Please do so; we are ready to support players proven claims.

https://casino.guru/complaints/all

I believe it would be more appropriate to provide the following explanation for why your complaint had no effect on the Safety Index:

"We have received information from the casino team that you were involved in so-called "past-posting" in sports betting, alongside another account that was using the same VPN service. Such actions are generally strictly prohibited in all reputable casinos. Because your complaint is purely sports betting-related I regret to inform you that I cannot offer any further assistance. We don't have a branch dealing with sports betting, thus we wouldn't be able to advise you correctly. If you haven’t known that yet, our Casino Guru complaint forum deals with complaints regarding online casinos and online casino games only."

(full complaint here)

In these situations, it makes perfect sense that your account was carefully examined even after the initial KYC was completed. I'm sorry.

Since your situation was fairly obvious and outside of our purview, I hope it is now clear that we have little need for defending casinos.

I suggest you seek help on forums dedicated to sportsbooks rather than casinos:

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I have already left arbitration. I will wait for its decision.

Because your complaint is purely sports betting-related I regret to inform you that I cannot offer any further assistance.

Then why jump to the defense of this operator that has hundreds of complaints being lodged against them? Whether they are substantiated or not, the mere presence of so many is cause for concern. They are for ALL players activity, not merely casino or sports it seems to me.

Me personally I experienced the following:

- Delayed Payment.

- Offed affiliates.

- Disparaged / Damaged Reputation.

- Lost income.

- Dishonesty.

- Unjust account closures.

- Unjust Enrichment following 2 years or "place 1 bet to be eligible" in an airdrop.

Article 4       

General prohibitions

1. The licensee is prohibited from admitting persons from participating in games of chance if they are:

c. an employee/officer or any key person of the licensee or any person who is a UBO or any employee/officer of any entity which has a qualifying interest;

Article 12 

Complaints handling

1. The licensee must provide a transparent, simple and free procedure for handling complaints from players that can be reached at least electronically.

2.  The procedure, referred to in the first paragraph, in any case provides that:

e. the complaint is dealt with as soon as possible but no later than within eight weeks;

Article 11 

General terms and conditions

4. Players must be given the opportunity to review changes to the terms and conditions in a sufficiently clear manner in order to determine whether they wish to continue to participate in the offered remote games of chance. It must be possible to consult these at all times the remote games of chance are available via the publicly accessible part of the licensee's game website. The player must be able to access this information from any page of the game website.

Article 6       

Safe and secure environment

3. The licensee shall ensure that all players’ personal data and transactions are processed and stored in a safe and secure manner in accordance with all applicable laws and regulations, including the Personal Data Protection Ordinance.

4. The licensee shall ensure that its entire operation is conducted by persons of impeccable conduct.

As I understand it, you can write a complaint directly to the person who issued the license?

1)What does this term "past-posting" mean? No one has explained it to me!

2) If I violated something, according to the casino, then this must be proven at least in the form of screenshots! I have not seen any evidence, so all this is empty words, nothing more.

3) If you are not competent in sports betting, then how can you conclude that I have violated any rules or conditions?!

4) Another question: Why does this casino have a high rating on your resource? What information does your team rely on when generating a casino rating?

Hello, not sure whether this post was meant for me, but I guess it was.

Let me describe a few things first, please:

You insist that we somehow protect the casino, and you also insist that we advertise the casino and that we ought to reduce the Safety Index for some reason. However, you mark the response as "defending the casino" each time one of my team members answers your calls for action against this casino.

Please take note that we have only been answering your questions and issues that are directly related to Casino Guru. We are here for this reason 🙂.

You continue to misinterpret our explanations as defending posts in our current predicament, and regrettably, you are largely unaware of the specifics we have already covered. Kindly go over the thread once more. Because this is getting nowhere.

The mere fact that there are many complaints does not prove anything. For the simple reason that no casino would be entirely free of "complaints" Therefore, the only way to penalize the casino is to demonstrate the validity of the issue. You obviously cannot accept this part, and as a result, you incorrectly interpret our lack of interest in unverified information as a defense reserved for the casino.

Please tell me if I understood correctly.

Another important fact is that we do not review sportsbook rules and do not investigate related actions. So if you come here to seek sportsbook ratings and inform us that we should react on sportsbook-related complaints, I'm sorry to say that this is the wrong place.

Although we are here exclusively for casino players, the modern casinos are obviously open to everyone. How often have you seen articles, reviews, or guides about sports betting on Casino Guru? I hate to ask, but it is the ideal example. You might have been better off asking us first.

Well, nothing related to sports betting will change the Index calculated for casino activities.

I hope that this post will help us both understand how to communicate and handle situations in the future.

Hello.

I'll take that step by step too. Thank you for using the points! It's so much easier to respond properly

1) I found this description given by Google:

"Late betting or past posting is making a bet after the time when no more bets are to be taken. It is considered cheating; information may have become available, including the outcome of the event, that was not available to those making earlier bets."

2) Well said, but there are many reasons why, even in the case of casino-related frauds, for instance, the casino ignores the players completely. Generarly speaking, it depends whether some sort of complex, fradulent activity gets involved. 🙁

3) We did not; we just forwarded the explanation given by the casino.

4) Great question. As I just explained to the other player in your ratings reviews, both users and casinos alike are solely focused on casino activities. Players tend to think that safe casinos also provide a fair and safe sportsbook. I would not be that sure...

I hope you love reading, because there is a complete guide called "Casino Guru Reviews – Learn About Our Casino Review And Rating Process" 👈👈

Don't worry if you don't. The good thing is that the fundamentals are always shown directly in each casino review; just find the tab called "Safety Index Explained." 👈👈 I'll help out with a PC screenshot since it is much better for reading the details:

As I hope you will notice, there is not a single mention of sportsbook. Although it might sound strange, please realize that we have never stated that Casino Guru specializes in sports betting; the only indications of that word are found in the forum and the pros and cons of the casino. I suppose we are simply unable to provide you with any additional explanation.

If the casino/sportsbook operates under a license that supports player disputes, you should try to reach out to the authority.

Sadly, in this case, the casino seemed to be licensed by Antillepnone, a Curacao sub-license.

Due to ongoing legislation changes, the sub-licenses are no longer valid.

https://casino.guru/licensing-authorities/curacao-license-3

Currently, many casinos remain unlicensed, waiting for the new regulatory company to be settled in Curacao or seeking temporary and commonly weaker licenses.

I understand that this means that the casino may not pay me money?

I apologize let me be more direct. By not allowing me to utilize your services to arbitrate on my behalf, I am left with nothing but legal options which let’s face it we all know this is nearly impossible for most people.

The entire point of arbitration is to avoid costly and lengthy legal battles but when there is no arbitration you essentially are cutting my throat.

Let me ask, how should I feel? Or rather, how would you feel being stuck for so long after being the victim of a scam now for more than a year, struggling to find answers and most importantly to repair the damage they have caused with their shenanigans. Of course I am pissed as anybody should be in their own right. It isn’t fair and I demand something be done about it to hold them accountable either thru their trust rating or directly with mediation.

Noah and his entire staff are a bunch of low lives who have alcoholic fathers that beat them for fun or what? No son of mine would ever dare treat somebody on such a way and then laugh about.

It means that actually there is no certain way to contact its license provider. We expect that to change in the upcoming year. Feel free to browse internet for gambling news focused on Curacao and its gambling legal changes. 🙏. Just an example: "Curaçao’s parliament intends to discuss the country’s gambling reform law on Monday 16 December."

Well, I have no idea what you aim to hear from me at this point. I bet anyone in your situation would feel upset and disappointed.

I also imagine my last post has only deepened your feelings. On the other hand, I have already explained that we can't help you because you have mistaken us for sports book reviewers, which we are not. 🙁

For the very same reason, there is little to add for the arbitration. We have nothing to do with it, as long as we are not arbiters. Have you sought out sports betting attroney? I honestly wish you to accomplish all your goals, of course.

When it comes to sports betting, though, I suggest you find yourself a good sportsbook-oriented website in the future. I'm sorry it ended like this.

Shuffle is funny lol. Their support says vpn is not allowed, while they have streamers on kick stream from US with vpn, and US is not allowed at all lol. But if you turn on the vpn to access some slots from a legal jurisdiction they still accept, they ban and they dont pay lol. I asked support and they told me vpn not allowed. I told the lady they have streamers streaming from US lol. Live support ladybsaid she will inform the appropriate department hahaha.

Lady, that streamer gets paid for his time and management who paid him knows he is from US. Shuffle such scam 🤣🤣. At least stake lets u use vpn lol.