Hello, it looks like you're speaking for a friend when you keep using the word-we. Is it or isn't it so?
As for the withdrawal trouble, is that the only explanation that you were playing risk free bet ? Is there something like that written in the Terms and Conditions ?
If you think that the casino has taken your money unfairly, you have the possibility to file a complaint.
You can do so at this link. ⬅️
Do you think you'll go for it ?
It's not about friends. There may be a translation problem when I say "we".
Although there is no such statement in the terms of use, there was a statement that system bets were prohibited.
I'm thinking of filing a complaint.
I think if you feel that your money has been wrongly taken from you, then it might be a good step to file a complaint. You won't pay anything and our team will look into it and try to help you. The worst that can happen is that it will be rejected, so I would definitely give it a try.
If you go for it, be sure to let me know. 👍
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