ShinQueen Casino - general discussion

If you want to discuss anything related to ShinQueen Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This casino has changed operators with the renewal.

RWB Solution is the operator of casinocasino, which has a very low rating here.

Hi and thank you for this information. I will pass it on to our data team to take a look at it. Did you come across it by accident? 

No, since Queen Casino became shin Queen Casino has had very many problems with users.

Investigation revealed that the operator had a record of repeatedly refusing to withdraw funds.

Therefore, the reputation of this casino ranks among the lowest in Japan.

Even on our side the casino doesn't have a dazzling safety index and therefore below average, which I also think is not a great glory. Obviously there is a reason, but so far we don't have any experience from players either in the form of user reviews or complaints, which is quite a pity. So at least in this way I'm glad you posted your observation.

So thank you again. 

I really like your game, it's very interesting

I joined the Queensino community on the recommendation of a friend, and so far my impressions are positive.

Mainly because their customer service is fast and their attitude is honest. I'm currently testing out their virtual currency deposit and withdrawal features.

Hi, what is your favourite thing about this casino ? What do you like here ? Can you tell me a little more ? 🙂

Hello, I'm glad you have a positive experience so far. As for testing, how is it going so far ? Do you think you'll play for real money here and is it suitable for you ? Did you encounter any problems related to the casino and tried to solve them with customer support ? 

These two posts are likely to be sock puppet by the casino management.

Based on more than just your complaint history with Casino Guru, we have a quite good idea about your attitude toward casinos and fair gambling.

We are not puppets here, and you are not a recreational player with a fair approach.

Be warned; offend any admin or casino representative once more, and you are out of the forum for good.

I apologize if I said something that offended you, but it is not unfounded.

It was not an employee of the casino guru who said it could be a puppet, but the two Japanese who wrote in.

This casino has a lot of priors.

It has been blacklisted in Japan for several acts of self-posting on electronic bulletin boards.

It is odd that two players have posted in a short period of time to a discussion of this casino that had never posted before.

Furthermore, these two players have not posted anywhere else but here.

Furthermore, both registration dates are January 15.

As you can see from the complaints section, there was also a strange coincidence in January, when four Japanese people registered with this casino guru and filed complaints with this casino in Japanese.

A total of six Japanese registered with Casino Guru to participate in discussions and file complaints about this casino.

We, Japanese casino users, suspected organized behavior, so we wrote to warn them.

I don't think that judging other players is the best way to communicate. 

Your arguments that you provided have some logic, but if we followed it and the registration date was always suspicious, and that the player wrote only under one specific casino, we could suspect almost everyone. These players obviously had some experience and wrote here. I have seen that this casino is targeted to one country so I don't find anything strange in it. 

If there are any doubts on our side, we'll be sure to deal with them. 

In the meantime, please keep everything polite, because I don't think you would like to be accused of being a bad person either.

Thank you. 

You must not be very familiar with the casino situation in Japan.

From the point of view of Japanese players, this is a very strange point.

There have been many very unnatural posts praising Queen Casino in communities separate from Casino Guru, and the Japanese have long had their doubts.

https://jp.casino.guru/queen-casino-review

Did you know that shinqueencasino is not a new casino, but a renamed and revamped queencasino?

Now that we see each other eye-to-eye, I'm quite convinced you already know such information is appreciated if proposed appropriately.

Thus, and again, I ask you kindly to follow the form:

Can you do that?

Of course, we aim to collect such information, but at this point, we could use concrete proof. If you have one, use the form, please.

Even if you complete all KYC and submit additional documents, you will not be able to withdraw money.

When you contact support,

Our company does not set a time limit for withdrawals, so it may take up to 100 years for the funds to be withdrawn.

comes back.

Also, the support has an attitude that makes fun of players who play with small amounts of money.

EXIT scam site.

Hello there. I can understand that this kind of situation could be really frustrating. Good on you, that you have submitted a complaint here with our team. You have provided all the information our team asked for, and one of your answers just "caught my eye", if I may ask, you wrote: "All accounts have been successfully verified." Do you , by any chance, mean that you have more than one account in this casino? Or do I understand that incorrectly? Could you make it clear to me, please?🙏 Thank you in advance. And let's 🤞 that our complaints team will be able to help you out with this issue.

your understanding is wrong.

I only have one account.

Now, I have been contacted by the casino and have been refused a withdrawal due to a system bet that violates the terms and conditions, and have confiscated my entire balance.

I've played slots a few hundred times for $0.2 and about 800 times for $0.4.

If you call this a system bet, you won't be able to play it properly.

Hello and thank you for the reply. I'm glad to see it was only a misinterpretation. Creating more than one account would be an avoidable complication, so let's get over this topic now.

I see that this information from the support is a new update, right? Could you please inform our complaint team as well about this?🙏 You can easily do so here on this link 👈. It is a very important to keep them updated about the situation. Thank you in advance.

When I made a withdrawal of $4,300, the withdrawal was refused one day later and $4,000 was confiscated.

The reason was a violation of the terms and conditions, and he said he had placed a risk-free bet, but he had read the terms carefully before playing and had increased his bet from about $100 to $4,300 in about a day, so he risked it. There's no way we could increase this much without it, but no matter how many times I ask, I can't talk about the details.

We do not recommend its use.