"I get it leaves a bitter taste, but to be fair and square, we can't deliberately change the casino's safety index solely based on your feelings. To do that, we would need explicit proof that would certainly change the result of the complaint. We close and classify the complaint, which will influence how the casino's Safety Index will be affected. That's how it works."
next time listen to the forum readers,
I understand that for you now, it's not a great look
but I warned you that the casino was anomalous
however this casino still has a good rating
I have communicated with them a lot and on different platforms and forums. It all started back in December. This license really ignores the players. I sent a lot of complaints, provided evidence of their scam, sent screenshots, replays of games. The license was delayed until the last moment by the resolution of the complaint and the casino managed to escape. They could have made them pay, but they didn't do anything. They didn't even examine my evidence and all my arguments went into the furnace. If I need more details, I can roll out a huge post with dozens of screenshots and proofs, but why is it now? The casino has been cheating players since the beginning of December 2023, but the license didn't care. She's not protecting us. I still haven't received a response to anything, they just ignore the emails to the maximum. And when they answered 1 time, the casino told them you don't have a win, but I had a real proof + replay from the site but the limit and from the main page. In short, I no longer believe in the license, because it does not protect the players.