RushBet Casino CO - general discussion

If you want to discuss anything related to RushBet Casino CO, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello good afternoon friends. Today I would like to let people know that Rushbet does not pay out the prizes one wins. I was playing blackjack and I hit a perfect pair. The prize turned out to be 16,000 pesos, but before I could finish the game, "technical error" appeared. I tried to reload the game but it won't let me anymore.

I have been reporting the problem for 2 months now and they always tell me that it is because the provider is international. The worst of all is that now I contact support and they don't even answer me anymore.

I guess it's money I'll never see again. The purpose of this is basically to warn so that this does not happen to other people. The truth rushbet does not pay the prizes, they only become assholes with the money.

If anyone knows what I can do, I would greatly appreciate it if you could guide me to solve this problem.

Hello there!

Would you paste in the official explanation given by the casino? I mean, I would not take the information that the provider is international for a solution.

It makes no sense, from my point of view.

🏹🍀 Vincent 🍀🏹 (Rushbet.mx)

June 11, 2023 19:34 GMT-5

Hello Omar. I hope you are having a great night! 🌕

It's good to hear from you, we are very happy that you write to us. Reviewing your request, our provider confirms that the case is still under investigation and that due to a large flow of requests it has taken a little longer than usual, since as we have mentioned before, they are international. 🙏

We greatly appreciate the patience you have had with the case so far and we are doing everything possible so that your case is investigated and resolved in the shortest possible time.

That's what they told me.

Aha! Thank you, it makes sense now.

So it does not mean the investigation has closed - as you suggested. It just takes longer, but it is still in motion. I suggest we all wait for the final provider's statement. No chance to move forward without it, to be honest.

Try to be patient, please.

Something similar happened to me yesterday except that in my case the advisor decided to block my account, that "the investigation is ongoing and/or taking more time" is the typical way of saying that said investigation is not going to prosper, no. It has to be of indefinite duration 🙄.

Hello there. May I just give you a tip here, please? Try to use the "reply" button whenever you would like to react to a specific post, or user, so that way we know, what/who are you referring to.🙏😉

I would say, it not unusual, really, that casinos may block an account whenever is "under investigation". The most important is, in my opinion, to inform their players about it, whenever it may happen. Is your case related to this particular casino, as well?🤔